Patricia Sinkevitch
Columbus,OH
Summary
Results-driven Hospitality Trainer with expertise in developing and implementing training programs for host roles. Delivered enhanced customer service skills and improved operational efficiency, leading to increased team performance and customer satisfaction.
Overview
23
23
years of professional experience
Work History
Host Trainer
Winking Lizard Tavern
Reynoldsburg, Ohio
09.2023 - Current
- Managed host stand coverage, reservations, and waitlist communication during busy shifts.
- Coached hosts on dining room section rotation and accurate table assignments.
- Trained hosts on Winking Lizard Tavern seating, greetings, and guest flow procedures.
- Reviewed guest arrivals, special requests, and large party seating with service teams.
- Demonstrated polished greetings and phone etiquette for Winking Lizard Tavern guests.
- Monitored host performance and corrected seat rotation, pacing, and communication errors.
- Coordinated with servers and managers to support smooth front-door operations.
- Reinforced cleanliness, organization, and readiness of host stand materials and menus.
- Worked closely with management team to develop strategies for improving customer satisfaction levels.
- Provided feedback to hosts regarding their performance in order to help them reach their goals.
- Oversaw food preparation, production and presentation according to quality standards.
- Observed food safety and sanitation protocols to reduce germ spread.
Caregiver
IHSS In Home Support Services
Victorville, California
04.2004 - 02.2022
- Assisted with bathing, dressing, grooming, and toileting routine instructions for client households
- Transported clients to medical appointments, ensuring timely arrivals and safety during travel.
- Assisted IHSS recipients with bathing, dressing, and personal hygiene routines.
- Prepared meals and snacks according to In-Home Support Services care plans.
- Supported mobility, transfers, and safe ambulation throughout the home.
Education
Ged
Victorville, CaliforniaSkills
- Host stand management
- Reservation management
- Waitlist coordination
- Guest seating
- Phone etiquette
- Customer service
- Time management
- Attention to detail
- Problem solving
- Delivery schedule development
- GPS navigation
- Route planning
- Defensive driving
- Delivery schedule development
Timeline
Host Trainer
Winking Lizard Tavern
09.2023 - Current
Caregiver
IHSS In Home Support Services
04.2004 - 02.2022
Ged