Ashley Russell
Endicott,NY
Summary
Resourceful Host Trainer known for high productivity and efficient task completion. Possess specialized skills in customer service training, conflict resolution techniques, and team leadership development. Excel in communication, adaptability, and problem-solving, ensuring seamless guest experiences and effective staff training sessions.
Overview
18
18
years of professional experience
Work History
Host Trainer
Olive Garden Restaurant
Vestal, New York
03.2017 - Current
- Greeted guests and managed seating flow at the Olive Garden host stand.
- Trained new hosts on restaurant welcome procedures and guest service standards.
- Monitored waitlists and coordinated table assignments with servers and managers.
- Coached hosts on phone etiquette and dining room communication to enhance guest interactions.
- Supported opening and closing tasks for the host station and lobby.
- Coached individual hosts on how to best handle difficult customers or challenging situations.
- Identified process improvement opportunities in hosting department and communicated actionable ideas to management.
- Provided performance feedback to hosts to support their development and achieve service goals.
Babysitter
Family/ friends
Endicott, New York
01.2009 - Current
- Supervised children for family and friends in home settings.
- Maintained safe play areas and monitored child activities.
- Monitored children's safety and well-being to prevent accidents and falls.
- Prepared meals and snacks following parent instructions.
- Assisting with meals, snacks, and bedtime routines for the children.
- Assisted with bedtime routines and evening wind-down.
- Supported homework completion and quiet study time.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Changed diapers and handled basic child hygiene needs.
- Completing light housekeeping tasks such as tidying up toys and books.
- Responsibly watched children while parents were out.
- Used organization and time management skills to multitask and keep children on set schedules.
Education
Union Endicott High School
Endicott, New YorkSkills
- Host onboarding
- Seating coordination
- Reservation management
Timeline
Host Trainer
Olive Garden Restaurant
03.2017 - Current
Babysitter
Family/ friends
01.2009 - Current
Union Endicott High School