Brayan Cortez
Murrieta,CA
Summary
Dynamic professional with extensive experience in customer service and staff training at Kalaveras. Proven ability to enhance operational efficiency through effective onboarding and performance monitoring. Skilled in communication and task prioritization, consistently achieving production goals while fostering a collaborative team environment. Committed to delivering exceptional service and training excellence.
Overview
2026
2026
years of professional experience
Work History
Host Trainer
Kalaveras
Temecula, CA
01.2023 - 01.2026
- Trained new hosts on customer service protocols and operational procedures.
- Coordinated onboarding sessions to ensure consistent training experiences for all staff.
- Developed training materials to enhance host knowledge of menu offerings and specials.
- Monitored performance metrics to identify areas for improvement in hosting efficiency.
Assembly Line Worker
Scotts
Temecula, CA
02.2025 - 05.2025
- Operated machinery to assemble products efficiently on production line.
- Maintained quality control standards, inspecting items for defects and inconsistencies.
- Collaborated with team members to meet daily production goals and deadlines.
- Followed safety protocols to ensure a safe working environment during operations.
- Conducted routine maintenance checks on tools and equipment to ensure optimal performance.
- Adapted quickly to changes in production schedules and tasks as needed.
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
Kitchen Staff Member
McDonald's
Murrieta, CA
01.2023 - 08.2024
- Collaborated with team members to ensure timely delivery of customer orders.
- Followed health and safety regulations while handling food products and materials.
Kitchen Staff Member
Taco Bell
Temecula
01.2021 - 01.2022
- Prepared food items according to standardized recipes and menu specifications.
- Maintained cleanliness and organization of kitchen workstations and storage areas.
- Operated kitchen equipment safely and efficiently, adhering to safety protocols.
- Assisted in inventory management by restocking supplies as needed during shifts.
Cashier
Jack in the Box
Temecula
2020 - 2022
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of workstations to enhance customer experience.
- Assisted customers with menu choices, providing knowledge of food items and promotions.
- Handled cash and credit transactions accurately, ensuring balanced registers at end of shifts.
- Collaborated with team members to meet peak service demands during busy hours.
- Participated in training new staff on operational procedures and customer service standards.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Great Oak
Temecula, CA06.2022
Skills
- Customer service
- Staff training
- Onboarding coordination
- Performance monitoring
- Production efficiency
- Task prioritization
- Communication skills
Languages
Spanish
Native or Bilingual
Timeline
Assembly Line Worker
Scotts
02.2025 - 05.2025
Host Trainer
Kalaveras
01.2023 - 01.2026
Kitchen Staff Member
McDonald's
01.2023 - 08.2024
Kitchen Staff Member
Taco Bell
01.2021 - 01.2022
Cashier
Jack in the Box
2020 - 2022
High School Diploma -
Great Oak