Patricia Smith
Summary
Compassionate worker possesses gentle touch and caring attitude centered on treating people with dignity and respect. Expertise in quantity and quality control. Collaborative team player with strong clinical and interpersonal skills. Skilled in order fulfillment, warehouse processes, and inventory management.
Overview
10
10
years of professional experience
Work History
Caregiver
LT Home Healthcare
03.2015 - Current
- Assisted my special needs brother with self-administered medications.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Shipping Clerk/Material Handler
IMC Parts Authority
08.2023 - 05.2024
- Ensure accuracy of packing slips and shipping labels, maintaining a meticulous verification process to uphold shipping integrity.
- Maintained accurate computer records of materials weights, bill amounts, and identified variances.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
Inventory Technician
HCA Healthcare
08.2022 - 07.2023
- Managed inventory targets and stock levels, ensuring alignment with risk mitigation strategies and maintaining optimal inventory flexibility.
- Sorted and delivered materials to different work areas and staff.
- Partnered with representatives from different carriers to arrange materials shipments.
- Handled day-to-day receiving of equipment, checked for damages, and order accuracy.
- Conducted research to address shipping errors and packaging mistakes.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
Customer Service Representative
Deason Energy
03.2021 - 08.2022
- Addressed and resolved customer complaints, ensuring satisfaction through effective problem-solving and communication.
- Responded to customer requests for products, services, and company information.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Met customer call guidelines for service levels, handle time and productivity.
Administrative Assistant
Daniel J Hoffman & Associates
11.2021 - 04.2022
- Streamlined administrative protocols to enhance office productivity and support organizational goals.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies, placed orders, and picked up orders.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Liaised between clients and vendors and maintained effective lines of communication.
Education
High school diploma -
Spring High School
05.2013
Skills
- Micros POS
- Phone Etiquette
- Organizational Skills
- Microsoft Word
- Time Management
- Logistics
- Shipping & Receiving
- Front Desk
- Computer Skills
- Customer Service
- Product identification
- Warehouse Experience
- Behavioral Management
- Leadership
- Cycle counting
Timeline
Shipping Clerk/Material Handler
IMC Parts Authority
08.2023 - 05.2024
Inventory Technician
HCA Healthcare
08.2022 - 07.2023
Administrative Assistant
Daniel J Hoffman & Associates
11.2021 - 04.2022
Customer Service Representative
Deason Energy
03.2021 - 08.2022
Caregiver
LT Home Healthcare
03.2015 - Current
High school diploma -
Spring High School
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