Patricia Southern
Bloomington,IN
Summary
Results-driven business administration professional with a strong focus on adaptability. Skilled in strategic planning and project management. Known for leadership, communication, and problem-solving abilities to achieve organizational goals. Well organized, attentive to detail and diligent in achieving safety and wellness. Successful background in building strong relationships with the community and staff team members. Talent for spotting areas in need of improvement and implementing changes.
Overview
26
26
years of professional experience
Work History
Data Collection Technician
United States Postal Service, Statistical Programs
06.2016 - Current
- Collects, records, and analyzes statistical data under any number of national data collection systems.
- Maintains detailed records of all completed audits, including all mail volume and cost analysis on carrier routes.
- Reviews input and output data to determine accuracy and compliance with national programs. Analyzes and edits data to detect and correct errors. Submits reports in a timely manner.
- Developed strong relationships with postal employees in 250+ facilities, through consistent communication and proactive problem-solving efforts. Effectively communicates with all.
- Reads and interprets reference manuals and other written materials.
- Demonstrates the ability to keep sensitive information confidential.
- Provides leadership and direction to keep operations moving forward smoothly. Shows respect to all while delivering directions.
Executive Administration Assistant
Yates Engineering Services, LLC
08.2011 - 11.2014
- Maintained a positive work environment through effective conflict resolution strategies as needed among team members.
- Facilitated successful project outcomes by tracking deadlines, monitoring progress, and reporting updates to senior engineers.
- Assisted in achieving project objectives by collaborating closely with field inspectors on various projects.
- Strengthened client relationships through professional correspondence and prompt response to inquiries.
- Created, reviewed, and incorporated changes into engineering and architectural drawings. Finalized schematics.
- Used advanced software to prepare documents, reports, and presentations.
- Handled confidential and sensitive information with discretion and tact.
Business Owner
Monroe County Pizza
04.1999 - 03.2009
- Managed all restaurant operations, including hiring, training, and supervising staff, leading to a low staff turnover.
- Overseen all aspects of the recruiting process; created job postings, reviewed resumes, interviewed candidates, completed background and reference checks, implemented equal opportunity.
- Acted as a bridge between employees and management. Assured a safe and healthy work environment that was free of harassment and discrimination.
- Stayed up to date on the latest health regulations and labor laws to ensure compliance.
- Implemented regularly scheduled training for staff on food safety regulations and customer service protocols.
- Developed and maintained strong customer and employee relationships.
- Handled customer complaints and employee grievances.
- Developed and implemented restaurant business plans, resulting in a 101% increase in sales over 5 years.
- Collaborated with local community organizations to host events, increasing brand visibility within the target market area.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
Associate of Applied Science - Business Administration
Ivy Tech Community College of Indiana
Bloomington, IN05-2012
Skills
- Relationship building
- Operations management
- Executive support
- Professional and mature
- Time management
- Excellent communication
- Team leadership
- Conflict resolution
Timeline
Data Collection Technician
United States Postal Service, Statistical Programs
06.2016 - Current
Executive Administration Assistant
Yates Engineering Services, LLC
08.2011 - 11.2014
Business Owner
Monroe County Pizza
04.1999 - 03.2009
Associate of Applied Science - Business Administration
Ivy Tech Community College of Indiana
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