Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Patricia Staples

FL

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

19
19
years of professional experience

Work History

Administrative Assistant

National Auto Body Council
10.2023 - Current
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

Customer Service Associate

City Tropics Bistro
01.2012 - 01.2014
  • Greeted customers and identified their needs
  • Provided information about products and services available to customers
  • Answered phone calls from customers promptly and courteously
  • Addressed inquiries, resolved customer issues and managed customer relations.

Customer Service Associate

Olive Garden
01.2006 - 01.2014
  • Operated multi-line phone system and online messaging system to communicate with customers
  • Documented customer correspondence in CRM to track requests, problems and solutions
  • Addressed inquiries, resolved customer issues and managed customer relations
  • Developed relationships with key clients through regular contact and follow-up communication.

Education

Associate of Science - Occupational Therapy

Keiser University
Melbourne, FL
2016

Skills

  • Customer and client relations
  • Documentation and Recordkeeping
  • Multi-Task Management
  • Critical Thinking
  • Typing 35 WPM
  • Computer Skills
  • Data Entry
  • Microsoft Word
  • Microsoft Excel
  • Excel spreadsheets
  • CRM Software
  • Multi-Line Phone Systems

Timeline

Administrative Assistant

National Auto Body Council
10.2023 - Current

Customer Service Associate

City Tropics Bistro
01.2012 - 01.2014

Customer Service Associate

Olive Garden
01.2006 - 01.2014

Associate of Science - Occupational Therapy

Keiser University

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Patricia Staples