Patricia Swain

• Provide optical services in Warner Robins and additional locations as needed.
  Collaborates with remote and in-house doctors to ensure comprehensive patient care.
  Engage with patients to understand eyewear needs and preferences for optimal product selection.
  Assist with new contact lens patients with insertion and removal training, demonstrating patience and expertise.
  Work effectively with all insurance providers to facilitate seamless transactions.
  Build strong relationships with patients, enhancing overall service experience.

Operated in finishing lab while assisting with sales on floor as needed.

• Operated lab equipment for lens edging and eyewear inspection.
• Performed pre-testing procedures including DRS, auto refractor, and tonometer.
• Troubleshot patient eyewear issues to identify and resolve problems.
• Assisted patients in selecting eyewear while ensuring frame boards remained stocked.
• Conducted nightly end-of-day closing procedures as required.

• Assisted patients in selecting optimal eyewear to enhance satisfaction.
• Filed insurance claims efficiently to support patient services.
• Inspected glasses in lab to ensure high-quality standards.
• Troubleshot various eyewear-related issues for improved patient experience.

• Assisted patients in selecting eyewear tailored to individual lifestyles.
• Billed exams and eyewear to insurance companies efficiently.
• Adjusted final products for patients, addressing any issues encountered.
• Executed lens cutting and final inspections following lab technician retirement.
• Trained opticians requiring additional skills for improved service delivery.
• Provided insertion and removal training for patients as needed.
• Supported front desk operations to ensure seamless patient flow.
• Collaborated with patients to determine optimal lens solutions based on lifestyle needs.

• Solely operated as optician in a private practice, ensuring optimal eyewear selection for patients.
• Conducted lifestyle consultations to aid patients in choosing suitable eyewear options.
• Managed order placements and performed precise adjustments on glasses during dispensing.
• Inspected final products thoroughly before notifying patients for collection.
• Assisted doctor in pre-testing by checking visual acuity and reviewing patient histories when necessary.
• Collaborated with frame representatives to select and introduce new frames for sale.

• Performed lens marking for edging and operated polycarbonate coating machine.
• Conducted final inspections on glasses prior to shipment to doctors.
• Pulled unfinished and finished lenses for laboratory processing.
• Operated tint unit, ensuring precision in lens production.
• Engaged with customers on sales floor, providing product knowledge and support.
• Gained comprehensive experience in laboratory operations and dispensary services.

• Managed all optician duties and administrative responsibilities as sole manager with one part-time employee.
• Conducted inventory management, payroll processing, and staff scheduling efficiently.
• Oversaw insurance claims, sales transactions, and return processes to enhance operational flow.

• Operated in full surface lab focusing on optical fabrication processes.
• Produced complete pairs of glasses, mastering each step of the production.
• Engaged with customers on sales floor to provide product insights.
• Developed passion for eyewear manufacturing through hands-on experience.

• Operated multiple home businesses while stationed in England during husbands active duty service.
• Accumulated experience as a Licensed Dispensing Optician in Georgia prior to relocation.