Patricia Tilli
Minneapolis,MN
Summary
Resourceful Customer Service Associate known for productivity and efficient task completion. Possess specialized skills in conflict resolution, communication, and time management which enable success in fast-paced environments. Excel at using empathy, patience, and active listening to address customer needs and foster positive experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Home Depot
Eden Prairie, MN
01.2021 - 02.2025
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved customer inquiries in a timely manner.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Greeted customers and identified their needs.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Handled cash register operations accurately during peak times.
- Demonstrated active listening skills when responding to customer questions and complaints.
Education
Bachelor of Arts - English
Northern Michigan University
Marquette, MI06-1972
Skills
- Point of sale systems
- MS office proficiency
- Team collaboration
- Product knowledge
- Refunds processing
- Customer complaint resolution
- Refunds and exchanges
Certification
- Certified Paralegal
Languages
French
Limited
Timeline
Customer Service Associate
Home Depot
01.2021 - 02.2025
Bachelor of Arts - English
Northern Michigan University
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