Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

PATRICIA TORRES ROJO

CUSTOMER SERVICE
LA

Summary

Dedicated Customer Service Representative with 28 years of experience in problem resolution, active listening, and relationship building. Proven ability to enhance customer satisfaction and effectively manage calls.

Overview

28
28
years of professional experience

Work History

Customer Service Representative

PREGIS
Chicago, IL
06.1998 - Current

Education

High School Diploma -

WOODROW WILSON
Los Angeles

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Call center experience
  • Conflict resolution
  • Complaint handling
  • Complaint resolution
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Follow-up skills
  • Call management
  • Product knowledge
  • Paperwork processing
  • Order processing
  • Team development
  • Documentation
  • Administrative support
  • Prioritization
  • Staff training
  • De-escalation techniques
  • Dispute resolution
  • Product sales
  • Product and service solutions
  • Assertiveness
  • Order fulfillment
  • Research
  • Account management
  • Reading comprehension

Languages

Spanish

Timeline

Customer Service Representative

PREGIS
06.1998 - Current

High School Diploma -

WOODROW WILSON
PATRICIA TORRES ROJOCUSTOMER SERVICE