Summary
Overview
Work History
Education
Skills
Certification
Professional Career Development Institute Diploma Awarded March 1999
Timeline
Generic

Patricia Trujillo

Virginia Beach,VA

Summary

At Dominion Energy Virginia, I spearheaded customer service and account management teams, enhancing operational efficiency and customer satisfaction through strategic planning and process improvement. My leadership fostered a culture of excellence, leveraging data analytics for decision-making and mentoring staff to exceed goals. Achievements include developing impactful training materials and streamlining workflows, demonstrating a blend of complex problem-solving and effective employee motivation.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Supervisor Customer Contact Operations

Dominion Energy Virginia
04.2022 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Developed and implemented customer service policies to enhance satisfaction.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Generated reports detailing findings and recommendations.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Devised and implemented processes and procedures to streamline operations.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Developed effective improvement plans in alignment with goals and specifications.

Supervisor Customer Account Management

Dominion Energy Virginia
10.2014 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Developed and implemented customer service policies to enhance satisfaction.
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Maintained database systems to track and analyze operational data.
  • Created and managed project plans, timelines and budgets.
  • Devised and implemented processes and procedures to streamline operations.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Developed effective improvement plans in alignment with goals and specifications.

Education

Accredited 130 Hours Toward B A - Merchandising & Business Management

Hampton University
Hampton

Skills

  • Strategic Planning
  • Operations Management
  • Process Improvement
  • Data Analytics
  • Business Development
  • Complex Problem-Solving
  • Processes and procedures
  • Goal-Oriented
  • Expectation setting
  • Process Monitoring and Improvement
  • Employee Motivation
  • Priority management
  • Training and mentoring
  • Project Management

Certification

Dominion Six Sigma Advanced Blue Belt

Professional Career Development Institute Diploma Awarded March 1999

Medical Transcriptionist Program- Diploma Awarded March 17, 1999

Timeline

Supervisor Customer Contact Operations

Dominion Energy Virginia
04.2022 - Current

Supervisor Customer Account Management

Dominion Energy Virginia
10.2014 - Current

Accredited 130 Hours Toward B A - Merchandising & Business Management

Hampton University

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Patricia Trujillo