PATRICIA USSELMAN
Medical Lake,WA
Summary
Dynamic and results-oriented dental leader with a proven track record in optimizing office operations and enhancing administrative efficiency. Expertise in management, operational oversight, and exceptional customer service drives success in team-oriented environments. Recognized for strong communication, problem-solving abilities, and organizational skills, consistently delivering high standards of performance. Adept at streamlining processes and improving productivity through effective leadership and collaboration in fast-paced settings.
Overview
37
37
years of professional experience
Work History
Office Manager
Downriver Smiles
Spokane, WA
02.2025 - Current
- Manage daily operations, staffing, scheduling, performance reviews, and regulatory compliance.
- Oversee payroll, AR, AP, billing, insurance claims, and collections.
- Reduced Accounts Receivable from $155K to $83K.
- Implemented strategic initiatives to enhance practice profit and foster growth exceeding 7%.
- Coordinated scheduling for patient appointments, optimizing time management and resource allocation.
- Support providers and team members through coaching, onboarding, and training.
- Managed daily operations, ensuring efficient patient flow and appointment scheduling.
- Managed employee performance reviews and facilitated coaching sessions to enhance team capabilities. Oversaw inventory management to maintain alignment with practice revenue targets. Conducted regular assessments to drive employee engagement and productivity.
Hair Stylist/Cosmetologist
Self-Employed
01.2010 - Current
- Deliver high-quality client services with strong retention and referral strategies.
- Manage scheduling, marketing, inventory, and financial operations.
Dental Manager/Consultant
Professional Dental Services
N. Idaho And Spokane WA
09.1989 - 08.2012
- Executed HR strategies to enhance employee relations, recruitment, training, and performance evaluations.
- Achieved timely processing of accounts receivable and accounts payable through effective management. Streamlined billing and payroll operations to improve cash flow. Delivered accurate banking and financial reporting to support strategic decision-making.
- Managed patient flow processes, ensuring optimal customer service and effective clinical support delivery.
- Analyzed operational challenges and established systems to optimize collections and drive overall practice development.
- Coordinated temp-to-hire placements for dental professionals, enhancing workforce stability and practice efficiency.
- Implemented scheduling systems that optimized appointment bookings and reduced patient wait times.
- Led team meetings to communicate objectives, updates, and foster collaborative problem-solving among staff.
- Streamlined administrative processes, improving overall operational efficiency within the practice.
- Conducted regular audits to evaluate office performance metrics, using data-driven insights to inform strategic decision-making in areas such as staffing levels, scheduling efficiency, and practice growth opportunities.
Cross-Utilized Supervisor/Agent (Furlough)
SkyWest Airlines
01.2010 - 01.2012
- CRO (Complaint Resolution Official) - ADA compliance and passenger advocacy.
- Ground Security Coordinator (GSC) - TSA/FAA security compliance.
- Brake Ride Certified: CRJ, 737, 757.
- Supervised above- and below-the-wing operations.
- Operational planning and resource allocation.
- Led and trained team members; coordinated with dispatch, maintenance, and operations control.
Ground Service Agent
Horizon Airlines
01.2008 - 01.2010
- Performed ramp operations, de-icing, baggage handling, pushback, and aircraft marshaling.
- Ensured FAA/TSA compliance and on-time departures.
Cross-Utilized Customer Service Agent (Furlough)
ExpressJet Airlines
01.2007 - 01.2008
- Managed ticketing, boarding, and passenger support.
- Assisted with gate operations and customer inquiries.
- Supported on-time departures and operational efficiency.
Education
Diploma - Secondary College & Cosmetology Program
Wallace High School
Wallace, IDSkills
- Dental practice management software
- Office management
- Organizational skills
- Service excellence
- Efficient organization
- Billing
- Timely payroll execution
- Bookkeeping
- Scheduling
- Payroll, AR, AP, billing, and collections
- Team Leadership & Training
- Employee training
- Training and coaching
- Customer service
Timeline
Office Manager
Downriver Smiles
02.2025 - Current
Hair Stylist/Cosmetologist
Self-Employed
01.2010 - Current
Cross-Utilized Supervisor/Agent (Furlough)
SkyWest Airlines
01.2010 - 01.2012
Ground Service Agent
Horizon Airlines
01.2008 - 01.2010
Cross-Utilized Customer Service Agent (Furlough)
ExpressJet Airlines
01.2007 - 01.2008
Dental Manager/Consultant
Professional Dental Services
09.1989 - 08.2012
Diploma - Secondary College & Cosmetology Program
Wallace High School
SUMMARY OF QUALIFICATIONS
- Extensive experience in dental office management and aviation operations.
- Skilled in team leadership, training, scheduling, and regulatory compliance.
- Expertise in financial oversight: payroll, accounts receivable (AR), accounts payable (AP), billing, and collections.
- Strong communication, organizational, and problem-solving skills.
- Thrives in fast-paced, detail-oriented, collaborative environments.