Casey Dunne
Mount Clemens,MI
Summary
Professional and personable Front Office Coordinator with experience managing patient scheduling, insurance verification, treatment coordination, and administrative operations in a busy endodontic office. Skilled at delivering exceptional patient service, maintaining accurate records, and ensuring efficient day-to-day office workflow. Recognized for strong communication, organization, and the ability to create a positive experience for patients and providers alike.
Overview
10
10
years of professional experience
Work History
Office Coordinator
Orchard Endodontics
Mount Clemens, MI
07.2024 - 06.2026
- Greet patients and provide outstanding customer service.
- Schedule and confirm appointments for consultations and endodontic procedures.
- Answer multi-line phone systems and respond to patient inquiries.
- Verify dental insurance benefits and obtain pre-authorizations when required.
- Collect patient information, update records, and maintain accurate documentation.
- Process payments, billing, and account balances.
- Coordinate treatment plans and communicate financial responsibilities to patients.
- Manage referrals and communicate with general dental offices.
- Maintain HIPAA compliance and patient confidentiality.
- Assist with office organization, filing, and administrative support tasks.
Customer Support Specialist
Allure
Shelby, MI
02.2016 - 06.2024
- Responded to incoming phone calls, emails, text messages, and online inquiries from prospective and existing patients.
- Scheduled consultations, procedures, and follow-up appointments for cosmetic surgery providers.
- Educated patients on available procedures, services, financing options, and pre/post-operative instructions.
- Coordinated patient consultations and maintained accurate records within practice management systems.
- Assisted patients with treatment planning, paperwork completion, and appointment preparation.
- Managed patient concerns and resolved issues promptly to ensure a high level of satisfaction.
- Verified patient information and maintained confidentiality in compliance with HIPAA regulations.
- Processed payments, financing applications, and account inquiries.
- Collaborated with surgeons, nurses, and office staff to ensure seamless patient care.
Education
General Studies
Oakland Community College
Bloomfield Hills, MIHigh School Diploma -
Hazel Park High School
Hazel Park, MISkills
- Patient Scheduling & Coordination
- Insurance Verification & Claims Processing
- Treatment Plan Presentation
- Patient Relations & Customer Service
- Dental Practice Management Software
- HIPAA Compliance
- Billing & Payment Processing
- Multi-Line Phone Systems
- Medical Records Management
- Microsoft Office Suite
- Organization & Time Management
- Team Collaboration & Communication
Timeline
Office Coordinator
Orchard Endodontics
07.2024 - 06.2026
Customer Support Specialist
Allure
02.2016 - 06.2024
General Studies
Oakland Community College
High School Diploma -
Hazel Park High School