PATRICIA VALDEZ
Brooklyn,US
Summary
Highly driven Academy General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth. Excellent track record of resolving issues. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
13
13
years of professional experience
Work History
Elite Academy General Manager
CAVA Mezze Grill
New York, US
08.2022 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Developed and implemented comprehensive training programs for new employees.
- Conducted evaluations of existing training materials to identify areas for improvement.
- Provided feedback on the effectiveness of training courses.
Retail Store Supervisor
Storage Post Self Storage
Brooklyn, NY
03.2021 - 07.2022
- Supervised and coordinated the daily activities of retail store associates.
- Coached, trained, and motivated employees to ensure effective team performance.
- Scheduled staff shifts and monitored employee attendance records.
- Developed strategies to increase customer satisfaction, loyalty, and sales.
- Monitored stock levels, placed orders for new merchandise, and received deliveries.
- Maintained accurate records of inventory transactions and processed returns and exchanges.
- Assisted customers with product selection, promotions, pricing inquiries.
- Investigated theft incidents and reported findings to management promptly.
- Managed store security systems such as CCTV cameras and alarm systems for safety purposes.
Nutrition Department Kitchen Supervisor
Einstein Montefiore Medical Center
Bronx, US
05.2021 - 06.2022
- Planned and managed weekly menus as well as special events
- Oversaw a team of skilled kitchen workers who prepared and served meals
- Ensured that the facility complied with health codes, sanitation requirements, and licenses regulations, as well as streamlining productivity initiatives to meet hospital protocols
- Ensure all diets and restriction for patients were followed by communicating with the nutritionist and Doctors.
General Manager / NRO Coordinator
Chipotle Mexican Grill
New York, US
03.2011 - 11.2020
- Created effective business plans to ensure that strategic decisions were in line with long-term goals
- Improved operational success by hiring the right people, providing excellent training, adhering to food safety and sanitation regulations, and providing prompt customer service
- Maintained project quality with a hands-on management style
- Improved operational success by employing effective staffing, providing excellent training, adhering to safety regulations, and providing prompt customer service
- Job scheduling and crew assignments based on daily requirements
- Organized budgets, oversaw P&Ls, and consistently met margin targets to stay on track with growth plans.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Developed and implemented comprehensive training programs for new employees.
- Conducted evaluations of existing training materials to identify areas for improvement.
- Created assessments to evaluate the effectiveness of training programs.
- Developed training materials, manuals, procedures and visual aids to effectively achieve organizational goals.
Education
Associate of Arts - Culinary Arts
Auguste Escoffier School Of Culinary Arts
08.2022
Associate of Arts - Hospitality and Restaurant Operation Management
Auguste Escoffier School Of Culinary Arts
Skills
- Coaching and mentoring
- Customer service-oriented
- Operations Oversight
- Staff training/development
- Consistently meet goals
- Operations management
- Relationship building
- Business Development
Timeline
Elite Academy General Manager
CAVA Mezze Grill
08.2022 - Current
Nutrition Department Kitchen Supervisor
Einstein Montefiore Medical Center
05.2021 - 06.2022
Retail Store Supervisor
Storage Post Self Storage
03.2021 - 07.2022
General Manager / NRO Coordinator
Chipotle Mexican Grill
03.2011 - 11.2020
Associate of Arts - Culinary Arts
Auguste Escoffier School Of Culinary Arts
Associate of Arts - Hospitality and Restaurant Operation Management
Auguste Escoffier School Of Culinary Arts