Stefanos Panagiotopoulos
New York,NY
Summary
Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.
Overview
17
17
years of professional experience
Work History
General Manager
Taverna Kyclades
New York, NY
02.2022 - Current
- Oversaw daily operations, ensuring efficiency and quality service delivery.
- Implemented cost-control measures, enhancing profitability while maintaining customer satisfaction.
- Led staff recruitment and training initiatives, fostering a high-performance team culture.
- Developed and executed marketing strategies to increase diner visibility and attract new customers.
- Analyzed sales data to identify trends, guiding menu development and pricing strategies.
- Conducted regular performance reviews, providing feedback to enhance employee development and engagement.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
General Manager
Buccaneer Diner
Queens, NY
08.2018 - 01.2022
- Increased profitability by coordinating consistent floor merchandise plan changes to drive sales
- Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system.
- Cultivated and strengthened lasting client relationships
- Maintained project quality with a hands-on management style
- Implemented groundbreaking changes to maternity leave program encompassing flexible working hours
- Initiated roll out of new enterprise software solution for sales reporting
- Developed effective business plans to align strategic decisions with long-term objectives
- Created effective organizational systems for reports, agendas, contracts and records.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Led company to successful product launch and growth by developing initial product road map and go-to-market strategy
- Enforced quality assurance protocols to deliver ideal customer experiences
- Formalized operational systems and procedures by developing and introducing employee handbook, detailed job descriptions and work-flow plans
- Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
General Manager
The Butcher Bar And Grill
Long Island, NY
11.2015 - 07.2018
- Increased profits by 17% within one year through restructure of business line
- Led all corporate communications to optimize information sharing initiatives
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports
- Trained, coached and educated staff to ensure smooth adoption of new program
- Supported community outreach campaigns by collaborating with local organizations and community groups
- Developed and rolled out new policies
- Developed effective business plans to align strategic decisions with long-term objectives
Assistant Manager
Ethos Gallery
Manhattan , NY
09.2013 - 10.2015
- Coordinated weekly conferences with store associates to communicate sales and customer service goals.
- Increased operational efficiency by training staff on best practices and protocols
- Developed innovative and creative merchandise displays to drive point-of-sale purchases
- Communicated issues and inefficiencies with store manager to create strategies and exceed sales objectives.
- Managed inventory control processes to restore back stock, control costs and meet client needs while maintaining clothing and accessory levels on sales floor.
- Produced monthly sales and performance reports, supporting operational planning and strategic decision making
Server
Court Square Diner
Long Island City, NY
04.2009 - 09.2013
Education
Some College (No Degree) - Hospitality Administration And Management
LaGuardia Community College of The City University of New York
Long Island City, NY2017
Skills
- Consistently meet goals
- Effective leader
- Project development
- Conflict resolution
- Verbal and written communication
- Teamwork and collaboration
- Organized
- Product development
- Budgeting
- Recipes and menu planning
- Project Management
- Customer service-oriented
- Inventory management
- Staff training/development
- Coaching and mentoring
- Efficient multi-tasker
- Relationship building
- Operations Management
- Goal attainment
- Employee scheduling
- Timeline management
- Customer service
- Sales
- Client account management
- Recruitment
- Deadline-oriented
- Exceptional interpersonal communication
- Business development
- Sale expertise
- Food preparation and safety
- Budget development
- Performance improvement
- Operations management
- Budget administration
- Project management
- Multitasking
- Customer relations
- Recordkeeping strengths
- POS systems expert
- Money handling abilities
- Strategic sales knowledge
- Service standard compliance
- Retail materials management
- Computer proficient
- Staff education and training
- Strategic planning skills
Awards
- The 10 best steak houses on Long Island
- 2015
- 2016
- 2017
Timeline
General Manager
Taverna Kyclades
02.2022 - Current
General Manager
Buccaneer Diner
08.2018 - 01.2022
General Manager
The Butcher Bar And Grill
11.2015 - 07.2018
Assistant Manager
Ethos Gallery
09.2013 - 10.2015
Server
Court Square Diner
04.2009 - 09.2013
Some College (No Degree) - Hospitality Administration And Management
LaGuardia Community College of The City University of New York