Taylore Reason
Fort Worth,TX
Summary
Experienced operations manager specializing in team leadership, staff training, budget control, and safety compliance. Proven success streamlining daily venue operations, resolving customer issues, and improving guest experiences through organized, hands-on leadership.
Overview
11
11
years of professional experience
Work History
General Manager
The Secret Chambers Escape Room
Fort Worth, Texas
02.2016 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Directed escape room operations and guest experience at The Secret Chambers venue.
- Managed bookings, event reservations, and daily scheduling in the escape room.
- Coordinated private events, group visits, and birthday party experiences.
- Trained staff on room resets, clues, and guest service standards.
- Monitored safety procedures and facility readiness across chamber rooms.
- Addressed customer concerns promptly to improve guest experiences and service quality. and resolved service issues during visits.
- Maintained inventory, supplies, and point-of-sale operations for the venue.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
Education
High School Diploma -
Brewer High School
Fort Worth, TX05-2004
Skills
- Operations management
- Budget management
- Payroll administration
- Inventory control
- Point of sale
- Customer relations
- Client relations
- Event coordination
- Safety compliance
- Scheduling software
- Schedule management
- Workflow planning
- Time and resource optimization
- Staff management
- Staff training
- Staff training and development
- Team training and development
- Effective communication
- Problem solving
- Conflict resolution
- Decision making
- Goal setting
- Motivation
- Performance improvement
- Team leadership
- Visionary leadership
- Team building
- Consistently meet goals
- Efficient multi-tasker
- Training and coaching
- Facility management
- Team building
- Consistently meet goals
- Facility management
Timeline
General Manager
The Secret Chambers Escape Room
02.2016 - Current
High School Diploma -
Brewer High School