Patricia Vasquez
Knoxville,TN
Summary
Experienced professional with a proven track record of rapid career growth within the company. Consistently achieved top performance metrics and built a loyal, high-performing team. Passionate about empowering others and successfully mentoring individuals to achieve their personal and professional goals.
Overview
10
10
years of professional experience
Work History
Regional Marketing Manager
Hilton Grand Vacations/Diamond Resorts
02.2017 - Current
- Joined the company as a Concierge and earned two promotions through demonstrated dedication, exceptional performance, and leadership growth.
- Effectively resolved staff conflicts by actively listening to concerns and facilitating mutually agreeable solutions.
- Collaborated with sales partners to optimize strategies and maximize potential for sales prospects.
- Handled guest escalations with professionalism, addressing concerns promptly to ensure satisfaction and maintain loyalty.
- Facilitated training sessions to enhance team skills, boost performance, and support members in reaching their full potential.
- Collaborated effectively with all departments to achieve organizational goals.
Restaurant Hostess
Celebrity Cruises
09.2015 - 01.2017
- Ensures that pre voyage table assignments are created as per Celebrity Cruises' Shipboard Dining Coordination Manual and the dining coordination check list
- Understands thoroughly the company's food and service standards, anticipating and fulfilling guests' needs
- Responsible for keeping track of all special orders and special occasions such as birthdays or anniversaries at the Celebrity Select Dining
- Communicates all the special orders to the wait staff to ensure the necessary ordered items such as special meals and cakes are delivered
- Aware of the necessary knowledge to comply with the ship's standard operation, in order to assist guests and crew members with inquiries
- Maintains a professional presence when faced with adverse situations and when coordinating many functions simultaneously
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
Server
Gecko’s Grill and Pub
01.2015 - 09.2015
- Write patrons’ food orders on slips, memorize orders, or enter orders into computers for transmittal to kitchen staff in a 150+ seat restaurant
- Educate guests about menu items, beer selection and wine
- Anticipate and resolve guest needs and requests in a timely fashion
Skills
- Skilled in vendor negotiation to secure cost-effective agreements and build strong partnerships
- Proficient in recruitment strategies, including talent sourcing, interviewing, and onboarding to build high-performing teams
- Experienced in fostering and managing a loyal, motivated team to achieve consistent performance and long-term success
- Skilled in building and nurturing strategic partnerships to drive mutual growth and success
Accomplishments
- Entrusted with the opportunity to relocate to Tennessee in May 2018 and start up a new site, leading the team to earn the 'Best Site in the Company' award that same year.
- Recognized by Hilton as the #1 Team and site in 2022 and 2023. Received back-to-back ARDA award nominations showcasing excellence and innovation. In 2022, our team was a finalist for Best Marketing Team, and in 2023, we proudly won the prestigious ARDA award for Best Site at one of my managed locations.
- Honored as Manager of the Year in 2021 for exceptional leadership, team development, and consistent achievement of organizational goals.
- Consistently ranked at the top of conversion leaderboards across performance metrics, achieving and surpassing key targets annually across multiple sites
References
Logan Lemmond
VP of Marketing
Wyndham Hotels & Resorts
865-696-7617
Other references upon request
Timeline
Regional Marketing Manager
Hilton Grand Vacations/Diamond Resorts
02.2017 - Current
Restaurant Hostess
Celebrity Cruises
09.2015 - 01.2017
Server
Gecko’s Grill and Pub
01.2015 - 09.2015
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