Patricia Vasquez
Thornton,CO
Summary
Dynamic General Manager with a proven track record at 711 Gas Station, excelling in operations management and team leadership. Enhanced customer satisfaction through effective problem resolution and strategic marketing initiatives, achieving significant sales growth. Skilled in inventory control and employee training, fostering a motivated workforce dedicated to excellence.
Overview
26
26
years of professional experience
Work History
General Manager
711 Gas Station
Fort Lupton, CO
07.2022 - Current
- Oversaw daily operations to ensure efficient service delivery and customer satisfaction.
- Managed staff scheduling and training to optimize workforce performance.
- Implemented inventory control measures to reduce waste and improve stock accuracy.
- Developed marketing strategies to enhance brand visibility and drive sales growth.
- Conducted financial analysis to monitor revenue trends and manage budget adherence.
- Fostered a positive work environment through team-building activities and performance feedback.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Formulated policies and procedures to streamline operations.
Office Administrator
Sill Terhar Auto Body
Broomfield, CO
05.2018 - 07.2022
- Organized and maintained office supplies inventory to ensure operational efficiency.
- Assisted in scheduling appointments and managing calendars for staff and clients.
- Processed incoming correspondence and directed inquiries to appropriate personnel.
- Supported financial operations by processing invoices and tracking expenses accurately.
- Streamlined communication between departments to improve workflow efficiency.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Reconciled account files and produced monthly reports.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
Branch Manager
Cash Advance
Westminster, CO
03.2016 - 05.2018
- Directed daily operations to ensure optimal branch performance and customer satisfaction.
- Implemented training programs for staff to enhance service delivery and operational efficiency.
- Developed strategic initiatives to increase branch profitability through targeted marketing efforts.
- Led team meetings to communicate goals, provide feedback, and foster a collaborative work environment.
- Collecting on loans
Asst Mgr
Wal Mart
Commerce City, CO
05.2000 - 03.2016
- Assisted in managing daily store operations, ensuring smooth customer service and efficient workflow.
- Coordinated inventory management processes, optimizing stock levels and reducing discrepancies.
- Trained new staff on operational procedures, fostering a collaborative team environment.
- Streamlined checkout processes, enhancing customer experience through effective queue management.
- Implemented promotional displays, increasing product visibility and driving sales initiatives.
- Monitored compliance with safety standards, promoting a safe shopping environment for customers and staff.
- Engaged with customers to resolve inquiries and complaints, reinforcing positive brand perception and loyalty.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
High School Diploma -
High Plains
Thornton, CO05.2000
Skills
Leadership and team building
Problem resolution
Operations management
Efficient multi-tasker
Effective leader
Time management
Staff management
Customer relations
Inventory control
Customer relationship management
Staff supervision
Goal setting
Employee scheduling
Administrative skills
Motivation
Client relations
Labor cost controls
Timeline
General Manager
711 Gas Station
07.2022 - Current
Office Administrator
Sill Terhar Auto Body
05.2018 - 07.2022
Branch Manager
Cash Advance
03.2016 - 05.2018
Asst Mgr
Wal Mart
05.2000 - 03.2016
High School Diploma -
High Plains