Patricia Vidal
Market Launcher
Phoenix,AZ
Summary
Dedicated professional with strong teamwork and problem-solving skills in customer service. Proven ability to enhance operational efficiency through training and support.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Market Launcher
Shiftsmart
United States
04.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proved successful working within tight deadlines and a fast-paced environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Designed and implemented training programs to enhance employee skills and knowledge.
- Developed assessment tools to evaluate trainee performance and progress.
- Collaborated with management to identify training needs and gaps in knowledge.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
- Trained and mentored 26 new personnel a day hired to fulfill various roles.
- Facilitated virtual, in-person and blended learning sessions.
Quality Assurance Inspector
JBS Beef Plant
Tolleson, AZ
06.2024 - 04.2025
- Conducted inspections to ensure compliance with quality standards and product specifications.
- Collaborated with production teams to resolve quality issues and implement corrective actions.
- Utilized measurement tools to assess product dimensions and detect defects in finished goods.
- Documented inspection results and maintained accurate records of quality assessments.
- Monitored sanitation practices within the plant to uphold food safety regulations.
- Performed visual inspections and non-destructive tests where appropriate.
- Communicated with production team members about quality issues.
- Kept detailed records of quality and imperfect products.
- Ensured compliance with industry standards by meticulously reviewing product specifications and requirements.
Dispatcher Customer Service and Account Apyables
Cemex Global Services
Scottsdale, AZ
02.2022 - 06.2023
- Coordinated logistics and transportation schedules to optimize delivery efficiency.
- Monitored fleet operations using GPS tracking systems for real-time updates.
- Communicated with drivers and management to resolve operational issues swiftly.
- Maintained accurate records of dispatch activities and vehicle maintenance logs.
- Managed customer inquiries through phone, email, and chat channels to ensure timely resolution.
- Documented customer interactions in CRM system for tracking and follow-up purposes.
- Processed vendor invoices accurately and efficiently, ensuring timely payments.
- Utilized accounting software to track expenses and manage payment schedules.
- Maintained organized files of invoices and related documents for audit readiness.
Day Program Director Individuals With Disabilitie
Lexington Learning Services
Phoenix, AZ
09.2017 - 06.2021
- Directed daily operations for programs serving individuals with developmental disabilities.
- Developed and implemented individualized service plans to enhance participant engagement and outcomes.
- Collaborated with community partners to expand service offerings and resources for participants.
- Mentored and trained staff on best practices for program delivery and participant support.
- Monitored compliance with state regulations and agency policies to ensure quality service delivery.
- Conducted evaluations of program effectiveness, leading to improvements in service strategies.
- Facilitated training sessions focused on skill development for both staff and participants.
- Facilitated conflict resolution among staff members when needed in order to maintain a positive working environment.
- Evaluated staff performance regularly, providing constructive feedback on areas requiring improvement or commendation for exceptional work.
- Served as liaison between staff members, families, therapists, and other stakeholders to ensure open lines of communication.
- Organized special events that fostered socialization among participants as well as connections within the broader community setting.
- Managed budgets and resources for optimal allocation, ensuring financial stability of the program.
- Enhanced program quality by implementing best practices and evidence-based approaches in daily activities.
- Developed and implemented training programs to ensure consistent knowledge transfer for new hires.
- Streamlined onboarding processes for increased efficiency, reducing time-to-productivity for new hires.
- Processed payroll for diverse employee groups, ensuring accuracy and compliance with regulations.
- Managed employee timekeeping systems, resolving discrepancies to maintain data integrity.
Education
Psychology
University of Southern Indiana
Evansville, INSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Attention to detail
- Time management
Certification
- OSHA 10 Hour Outreach Training Program , 360 Training - 02/17/2025
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Market Launcher
Shiftsmart
04.2025 - Current
Quality Assurance Inspector
JBS Beef Plant
06.2024 - 04.2025
Dispatcher Customer Service and Account Apyables
Cemex Global Services
02.2022 - 06.2023
Day Program Director Individuals With Disabilitie
Lexington Learning Services
09.2017 - 06.2021
Psychology
University of Southern Indiana