Patricia Villers-Piper
535 Smith Creek Rd ,PA
Summary
Utilizes therapeutic techniques to provide improved consumer outcomes through personalized care plans and evidence-based practices. Demonstrated ability to manage complex cases and collaborate with multidisciplinary teams to ensure comprehensive patient care.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Certified Psychiatrist Rehabilitation Specialist
Greene Arc Inc.
Waynesburg, PA
09.2014 - Current
- Provided crisis intervention services to stabilize acutely ill patients, preventing self-harm or harm to others.
- Improved patient outcomes by implementing evidence-based treatment plans and psychotherapy techniques.
- Managed caseloads efficiently while maintaining high-quality patient care standards by employing time management skills and prioritizing critical tasks effectively.
- Developed strong rapport with patients, fostering trust and open communication to better understand their needs and concerns.
Customer Service Representative
Columbia Gas of Pennsylvania
Smithfield, PA
01.2002 - 03.2011
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Participated in training programs to enhance product knowledge and customer service skills.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Education
General
Central Greene High School
Waynesburg, PA05.1998
Skills
Certified Psychiatrist Specialist, data entry, goal plan development, goal plan updates, assessment development, planning groups, facilities groups, manage and support behaviors through problem solving, certified investigator through Office of developmental programs, certified CPR instructor through Red Cross
Certification
CPRP Certified Psychiatric Rehabilitation Specialist
Timeline
Certified Psychiatrist Rehabilitation Specialist
Greene Arc Inc.
09.2014 - Current
Customer Service Representative
Columbia Gas of Pennsylvania
01.2002 - 03.2011
General
Central Greene High School