Patricia VonIderstine
Summary
Senior IT executive leading enterprise client services across Field Services, Service Desk, Telehealth & Collaboration Systems, and Implementation & Training Services within complex healthcare environments. Recognized for aligning service delivery, digital transformation, financial stewardship, and governance with strategic priorities to elevate care team support, operational performance, and user experience.
Results-driven leader adept at guiding high-performing teams and implementing strategic initiatives to drive business success. Known for fostering collaborative environment and achieving measurable milestones. Exhibits strong leadership and adaptability to changing business needs.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Senior Director, IT Client Services
MaineHealth
Maine
12.2019 - Current
- Lead enterprise IT client services for Field Services, Service Desk, TeleHealth & Collaboration Systems, and Implementation & Training Services, aligning operations, digital transformation, governance, and training enablement with healthcare system priorities.
- Provide service management oversight for Field Services and Service Desk, advancing incident response, request fulfillment, escalation workflows, and continuous improvement across end-user support operations.
- Lead enterprise initiatives including HelloCare, PerfectServe, Windows 11, Microsoft 365, eSig, Autopilot, EyeNuk, Epic upgrades, and training-enabled modernization across clinical, imaging, and end-user technology domains.
- Expand telehealth services through leadership support for inpatient virtual nursing and related virtual care initiatives, strengthening care delivery workflows, remote support capabilities, and enterprise readiness.
- Serve on organizational and IT leadership governance and steering committees to guide strategic priorities, technology investments, service standards, and enterprise decision-making.
- Supported health system expansion and integration initiatives for new health organizations joining MaineHealth - Mid Coast, Parkview, and Maine Behavioral Health by aligning IT service models, operational readiness, and technology support strategies with enterprise standards and organizational growth priorities.
- Drive governance, organizational design, and service optimization strategies that strengthen operational efficiency, scalability, and user experience.
- Director, IT Client Services | Dec 2019-Aug 2022
Adjunct Instructor
St. Mary’s University of Minnesota
Minneapolis, MN
01.2014 - 01.2019
- Taught graduate and undergraduate courses in healthcare management and information systems, with emphasis on leadership, operations, and curriculum development.
- Integrate healthcare operations, information systems, and leadership concepts to prepare future professionals.
Progressive Leadership Roles in Information Systems and Customer Relationship Management
Allina Health
Minneapolis, MN
01.2005 - 01.2014
- Advanced through progressive leadership roles with responsibility for system operations, end-user support, project delivery, clinical informatics, software oversight, compliance, and business partnership across a major healthcare organization.
- Led software implementations with budgets exceeding $41.2M and supported enterprise acquisitions, upgrades, and operational transitions.
- Improved service delivery, business continuity, compliance, and upgrade efficiency through process improvement and cross-functional collaboration.
Operations Coordinator / Operations Technician
Abbott Northwestern Hospital, Allina Hospitals & Clinics
Minneapolis, MN
01.2001 - 01.2005
- Oversaw day-to-day operations within interventional cardiology services and contributed direct patient care support in a fast-paced clinical environment.
Registered Cardiology Technologist
Digby Regional Hospital
Digby, Nova Scotia, Canada
01.2000 - 01.2001
- Delivered direct patient care and cardio-diagnostic service support in cardiology and respiratory care.
Education
Master of Arts - Health & Human Services Administration
St. Mary’s University of Minnesota
Minneapolis, MNMaster’s Certificate - Information Technology
St. Thomas University
Master’s Certificate - Project Management
St. Thomas University
Bachelor of Arts - Leadership and Management in Health Care Organizations & Clinical Information Systems
Metropolitan State University
Registered Cardiology Technologist Certification - undefined
Nova Scotia, CanadaSkills
- Enterprise IT Leadership
- Service Delivery & Operational Excellence
- Digital Transformation & Telehealth Strategy
- Clinical Communications, Collaboration & End-User Enablement
- Financial Stewardship & Resource Planning
- ITSM, Governance & Process Improvement
- Epic, Imaging & Enterprise Platform Oversight
- Training Strategy, Change Enablement, Curriculum & Organizational Design
- Collaborative leadership
- Team management
- Policy development
- Organizational development
- Practice operations management
Accomplishments
- Direct enterprise IT client services across Field Services, Service Desk, Telehealth, Collaboration Systems, and Implementation & Training Services through multi-layered leadership teams.
- Oversee $14M+ in capital and operating budgets, annual hardware investments of $78M+, and workforce planning supporting more than 150 FTEs.
- Lead enterprise initiatives including HelloCare, PerfectServe, Windows 11, Microsoft 365, eSig, Autopilot, EyeNuk, Epic upgrades, and service management modernization.
- Oversee Implementation & Training Services supporting Epic clinical training, Imaging/Radiology systems, LMS platforms, PC and Microsoft 365 training, specialty applications, Epic training environments, and Infor-related change enablement.
- Advance telehealth, clinical communications, and infrastructure optimization strategies, to modernize clinical care and documentation.
- Drive governance, organizational design, and service optimization initiatives that strengthen scalability, resilience, and user experience.
Certification
ITIL Foundations Training
Timeline
Senior Director, IT Client Services
MaineHealth
12.2019 - Current
Adjunct Instructor
St. Mary’s University of Minnesota
01.2014 - 01.2019
Progressive Leadership Roles in Information Systems and Customer Relationship Management
Allina Health
01.2005 - 01.2014
Operations Coordinator / Operations Technician
Abbott Northwestern Hospital, Allina Hospitals & Clinics
01.2001 - 01.2005
Registered Cardiology Technologist
Digby Regional Hospital
01.2000 - 01.2001
Master’s Certificate - Information Technology
St. Thomas University
Master’s Certificate - Project Management
St. Thomas University
Bachelor of Arts - Leadership and Management in Health Care Organizations & Clinical Information Systems
Metropolitan State University
Registered Cardiology Technologist Certification - undefined
Master of Arts - Health & Human Services Administration
St. Mary’s University of Minnesota
Technology Environment
Technology environment includes Epic applications and training environments, Imaging/Radiology systems, ServiceNow, Infor CloudSuite, Workfront, Microsoft 365, SharePoint, Teams Rooms, LMS platforms, unified communications tools such as PerfectServe, endpoint deployment technologies, Kronos, PeopleSoft, and ITIL-based service management practices.