Patricia Ware
Consumer Directed Choices
Gloversville,NY
26
years of professional experience
Assistant manager for six years, two different jobs three years apiece, one being subway, one being Quiznos. I loved all three jobs that I’ve done. I’m still working as a traveling nurse in the mornings and afternoon.
Compassionate Certified Nurses Assistant with a proven track record at Consumer Directed Choices, enhancing patient care through effective vital signs monitoring and empathetic support. Recognized for implementing personalized care plans and fostering strong patient relationships, ensuring dignity and comfort while adhering to HIPAA compliance and safety protocols.
Work History
Certified Nurses Assistant
14 Years 8 Months- Provided compassionate care to clients, ensuring comfort and meeting individual needs.
- Assisted clients with daily living activities, enhancing their quality of life.
- Documented patient observations accurately, maintaining clear communication with healthcare team.
- Implemented personalized care plans, adapting strategies based on client progress and feedback.
- Trained new staff on best practices in client care and safety protocols.
- Monitored vital signs regularly, identifying changes and alerting medical professionals as needed.
- Coordinated with family members to address concerns and improve overall client satisfaction.
- Advocated for patient rights and needs within multidisciplinary teams, fostering collaborative care environments.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
Assistant Manager
2 Years 5 Months- Supervised daily operations, ensuring compliance with company standards and operational efficiency.
- Trained and mentored team members on customer service protocols and food safety practices.
- Implemented inventory management processes to reduce waste and optimize supply levels.
- Coordinated staff schedules, balancing labor needs with peak business hours for optimal performance.
- Led team meetings to communicate goals, updates, and foster a collaborative work environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed employee training materials focusing on operational best practices and service excellence.
- Enhanced customer satisfaction by resolving complaints and implementing feedback strategies.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Assistant Manager
2 Years 2 Months- Assisted in training new team members on operational procedures and customer service standards.
- Coordinated daily inventory management to ensure product availability and minimize waste.
- Implemented scheduling practices that improved shift coverage and employee satisfaction.
- Monitored food safety practices, ensuring compliance with health regulations and standards.
- Supported marketing initiatives by coordinating local promotions, enhancing brand visibility in the community.
- Streamlined communication between front-line staff and management for efficient workflow.
- Analyzed sales data to identify trends and recommend improvements for product offerings.
- Developed training materials that enhanced knowledge retention among staff and boosted performance standards.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
High School Diploma
Skills
Patient care
HIPAA compliance
Reliable team player
Direct patient care
Collecting vital signs
Bathing assistance
Compassionate
Bedside manner
Vital signs monitoring
Basic life support
Dressing assistance
Safety precautions
Recording vital signs
Compassionate caregiver
Electronic charting
Patient-focused care
Medical terminology
Mobility assistance
Companionship and emotional support
Documenting behaviors
Feeding assistance
Positioning patients
End-of-life care
Adaptable
Patient lifting
Transfer techniques
Urinary catheter care
Ambulation assistance
Healthcare ethics
Inpatient care
Geriatric care
Transporting patients
Responding to emergencies
Patient relationship building
Supporting personal needs
Maintaining privacy
Complex Problem-solving
Colostomy care
Trustworthy companion
Specimen collection
Patient management
Feeding assistance expert
Light housekeeping
Patient relations
Timeline
Certified Nurses Assistant
Consumer Directed Choices
01.2012 - CurrentRead More
Assistant Manager
Quiznos Subs
07.2008 - 12.2010Read More
Assistant Manager
Subway
02.2001 - 04.2003Read More
Cobleskill Richmondville
High School Diploma
Read More