Patricia Williams
Fort Myers,FL
Summary
Highly motivated professional with 30 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
23
23
years of professional experience
Work History
Owner
The Sandcastle Inn & Motel
Old Orchard Beach, ME
11.2017 - Current
- Optimized room rates to gain maximum occupancy figures, improving revenue growth and increasing market share.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Responded to and resolved guest issues or complaints.
- Verified customer credit to establish payment method for accommodations.
- Evaluated current and planned occupancy levels, seasonal trends and upcoming special events to determine room pricing and availability
- Assisted guests at check-in, providing information on various services within hotel.
- Supervised staff, including hiring, training and scheduling of employees.
- Implemented systems for tracking reservations made online or through third-party travel sites.
- Conducted daily meetings with front desk and housekeeping personnel to discuss arrivals, special requests and operational challenges.
- Conducted regular inspections of guest rooms and public areas to ensure high standards of cleanliness and maintenance.
Property Manager
Sandcastle Property Management
Old Orchard Beach, ME
09.2021 - 12.2023
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Completed lease applications and verifications, notifying prospects of results.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Processed evictions when necessary in accordance with state laws and procedures.
- Handled resident complaints and expedited maintenance requests.
- Exercised direct supervision over property staff.
- Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Met with prospective tenants to show property and assess applications or sign leases.
Regional Sales Manager
American Frozen Foods
Scarborough, ME
01.2001 - 11.2021
- Gained market share in new sales performance through aggressive team training.
- Analyzed quarterly sales statistics and prepared analyses for corporate management.
- Maintained accurate records of all sales activities including leads generated and closed deals.
- Recruited, trained, coached, mentored, and evaluated a team of regional sales representatives.
- Cultivated an environment that fostered teamwork among regional sales staff members.
- Organized trade shows, exhibitions, and other events to showcase products.
- Supervised sales strategy, training, team structure, and communication of regional sales program.
- Created promotional campaigns to increase sales in the region.
- Supported, trained and motivated team of professionals to consistently meet annual goals for sales and production.
Education
Some College (No Degree) - Business Management
Hesser College
Manchester, NHSkills
- Sales Team Training
- Staff Management
- Performance Management
- Lead Generation
- Event Planning
- Direct Sales
- Outbound Calling
- Skilled Negotiator
- Results-Driven
- Appointment Scheduling
Affiliations
- Snorkeling
- Swimming
- Boating
- Dancing
Timeline
Property Manager
Sandcastle Property Management
09.2021 - 12.2023
Owner
The Sandcastle Inn & Motel
11.2017 - Current
Regional Sales Manager
American Frozen Foods
01.2001 - 11.2021
Some College (No Degree) - Business Management
Hesser College
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