Patricia Williams
Jacksonville
Summary
Detail-oriented Accounts Receivable Processor with expertise in managing complex portfolios and resolving billing disputes. Analyzes aging reports and fosters strong customer relationships to ensure timely payments. Leverages strong business communication and time management skills to enhance cash flow and operational efficiency.
Overview
12
12
years of professional experience
Work History
Accounts Receivable Processor
Kaman Aerospace Corp
227 Gun Club Road, Jacksonville
06.2024 - 06.2026
- Manage accounts receivable, payment follow-up, invoicing, and collections for large commercial aerospace customers, including high-profile accounts with balances ranging from $1 M to $6 M.
- Work directly from AR aging reports to identify past-due balances, follow-up with customers, and provide regular status updates on payment activity.
- Support collections for large business accounts with varying payment requirements, including PO numbers, packing slip numbers, remittance details, and customer-specific reporting needs.
- Maintain daily communication with customers, cash application, payment processing,contract administrators, program managers, contract coordinators, financial analysts to resolve open AR items.
- Research and resolve short payments, over payments, missing remittance instruction, unapplied cash, credits,discounts,and account discrepancies.
- Prepare and input manual invoices into the ERP system while ensuring accuracy and timely processing.
- Process credit memos, apply discounts, and communicate credit activity to finance leadership and appropriate internal teams.
- Escalated large-dollar or high-risk accounts and supported resolution through internal approval channels.
Risk Management/Process Associate
Genpact LLC/Penske Truck Leasing-Remote
12854 Kenan Rd Jacksonville
07.2023 - 04.2024
- Contacted customers by phone and email to follow up on non-payment, resolve billing issues, and secure payment commitments, contributing to improved collection rates.
- Negotiated payment plans and resolved disputed items to reduce delinquent balances and improve cash flow.
- Oversaw a high-volume workload Capital accounts, addressing complex aging invoices, customer inquiries, billing disputes, and account discrepancies to enhance account accuracy.
- Managed a high-volume portfolio of accounts ranging from 30 to 120 days past due.
- Generated and reviewed aging reports using Excel to prioritize collection activity and identify escalated accounts.
- Executed processing of customer payments by credit card and supported resolution of ACH,EFT, wires, checks, and remittance issues.
- Partnered closely with cash application teams to research payment issues, retrieve remittance information,apply credits, resolve unapplied cash.
- Issued refunds from credit balances after proper approvals and negotiated credit applications to open invoices.
Accounts Receivable/Escalation Specialist
Genpact LLC
12854 Kenan Rd Jacksonville
03.2021 - 07.2023
- Managed and reconciled large B2B portfolios for commercial customers, including hospitals, colleges, and business accounts.
- Resolved past-due accounts, disputes, payment issues, and account discrepancies through proactive communication with clients via phone and email.
- Prepared detailed Excel account summaries,statement, invoice copies, service reports, supporting documentation for customer review.
- Issued demand letters to customer facilities and facilitated credit hold approvals, leading a team of 8 collectors in escalations, account resolution, and follow-up.
Accounts Receivable Specialist/Collection
GE Capital Corporation
12854 Kenan Rd Jacksonville
08.2014 - 09.2021
- Managed delinquent customer accounts through outbound collection calls, payment follow-up, payment plans, and restructuring conversations.
- Handled high-volume AR activity, including past-due account reconciliation, customer communication,payment processing, and account updates.
- Prepared and mailed invoices, processes payments, and documented customer account activity.
- Researched and resolved billing issues, account discrepancies, credit card charges, and line of credit account concerns.
- Research and resolved summaries to support reconciliation, collections and financial review, attend bi-weekly meeting focused on resolving account issues, improving collection processes.
Education
High School Diploma -
Jean Ribault High School
3701 Winton Rd Jacksonville Fla06-1977
Some College (No Degree) - Business Administration And Management
Florida Junior College
Jacksonville Florida Skills
- Managing accounts receivable
- Invoice processing
- Payment processing oversight
- Payment reconciliation
- Credit memo processing
- Aging report analysis
- Dispute resolution
- Escalation handling
- Microsoft Excel
- Excel proficiency
- Relationship management
- Business communication
- Customer service
- Netsuite ERP
- Oracle forms and reports
Timeline
Accounts Receivable Processor
Kaman Aerospace Corp
06.2024 - 06.2026
Risk Management/Process Associate
Genpact LLC/Penske Truck Leasing-Remote
07.2023 - 04.2024
Accounts Receivable/Escalation Specialist
Genpact LLC
03.2021 - 07.2023
Accounts Receivable Specialist/Collection
GE Capital Corporation
08.2014 - 09.2021
High School Diploma -
Jean Ribault High School
Some College (No Degree) - Business Administration And Management
Florida Junior College