Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Patricia Willis

Cypress,TX

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities,also looking for a long term career

Overview

3
3
years of professional experience
2025
2025
years of post-secondary education

Work History

Customer Service Representative

Assurion
Houston , TX
02.2024 - Current
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Developed positive relationships with customers through friendly interactions.
  • Answered customer inquiries via phone, email, and chat.

Sales Associate

Macys Logistics
Houston , TX
05.2023 - 01.2024
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Provided accurate information about products, prices and services.
  • Assisted customers with product selection, sizing and styling.
  • Processed credit card transactions quickly and securely.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Maintained cleanliness of store environment including floors, windows, displays.

Cashier

Burlington
Houston , TX
04.2022 - 12.2022
  • Balanced daily transactions on a computerized point-of-sale system.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Stocked shelves with merchandise when needed.
  • Performed other duties as assigned by management.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Issued receipts, refunds, credits or change due to customers.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.

Education

Bachelor of Science - Nursing

Lone Star College
Cypress, TX
09.2023 - 06.2025

Jersey Village Highschool
Houston , TX

Skills

  • Customer service expert and sales , hands on and flexible and experience in excel , outlook and Ms Word and Microsoft

Languages

English
Full Professional

References

References available upon request.

Timeline

Customer Service Representative

Assurion
02.2024 - Current

Bachelor of Science - Nursing

Lone Star College
09.2023 - 06.2025

Sales Associate

Macys Logistics
05.2023 - 01.2024

Cashier

Burlington
04.2022 - 12.2022

Jersey Village Highschool
Patricia Willis