PATRICIA WINN
Carmichael,CA
Summary
Detail-oriented loan servicing and underwriting professional with extensive experience in eligibility verification, quality control, and application processing for disaster relief programs. Expertise in evaluating financial and business documentation to determine eligibility while ensuring strict regulatory compliance. Proven track record in managing loan records and servicing data across multiple platforms, utilizing Excel for precise internal reporting and case status tracking. Demonstrates leadership in training teams, delivering exceptional customer service, and thriving in fast-paced, evolving environments. Proficient in multiple loan servicing systems, Microsoft Dynamics 365, and Salesforce.
Overview
20
20
years of professional experience
Work History
GS-9 Loan Specialist
Small Business Administration
10.2017 - Current
- Managed the full servicing process for disaster home and business loans, including intake, underwriting, closing, compliance monitoring, and ongoing account maintenance.
- Reviewed financial data, credit history, collateral, and business documentation to make loan recommendations and final decisions on reconsiderations, appeals, and mitigation cases.
- Ensured complete regulatory compliance, partnering with legal teams, FEMA, and other agencies to resolve issues and maintain program standards.
- Maintained accurate loan records and servicing data across multiple platforms, including CAFS, DCMS, Salesforce, LIRA, ULP, and FEMA interfaces.
- Tracked case status and updates using Excel for internal monitoring and case management.
- Analyzed loan performance and prepared tracking reports using Microsoft Excel to support servicing oversight and reporting requirements.
- Conducted detailed file reviews to verify accuracy, completeness, and adherence to administrative and federal guidelines.
- Coordinated with borrowers, internal teams, and external partners to process loan modifications, deferments, and adjustments; resolved servicing issues efficiently.
- Trained and mentored new staff on systems, financial review procedures, and eligibility requirements to enhance accuracy and productivity.
- Reviewed business documents like tax returns, state registrations, and formation papers to confirm entity types, check for accuracy, and make corrections when needed.
- Hours Per Week: 40-60 hours
- Name of Supervisor: Ronald Simpson
- Supervisor Contact Information: (916) 868-9288
- Permission to Contact Supervisor: Yes
Sales Director
Mary Kay Cosmetics
01.2006 - Current
- Led and coached a team to exceed sales targets while ensuring compliance with policies and quality standards.
- Recruited, trained, and developed new consultants, fostering a goal-driven, collaborative environment.
- Maintained accurate records and inventory, supporting operational efficiency and compliance.
- Monitored team performance metrics and prepared reports to track productivity and identify improvement areas.
- Delivered excellent customer service by promptly addressing inquiries and resolving issues.
- Managed and serviced a personal customer base by providing product updates and ensuring customer satisfaction.
- Managed budgets and resources to support sustainable growth and accountability.
- Conducted training and team meetings to align goals and improve performance.
- Adapted to fast-paced environments, effectively managing multiple priorities with strong attention to detail.
- Hours Per Week: 10 hours
- Name of Supervisor: Marge Ward
- Supervisor Contact Information: (916) 216-4461
- Permission to Contact Supervisor: Yes
Education
Business Administration
Western Gov University
Skills
- Loan Servicing & Underwriting
- Eligibility Verification & Quality Control
- Financial & Business Document Review
- Regulatory Compliance & Risk Management
- Case Management & Data Tracking (Excel)
- Customer Service & Client Relations
- Team Leadership & Staff Training
- Loan Servicing Platforms & CRM Systems (Dynamics 365, Salesforce)
- Microsoft Office Suite (Word, Excel, Outlook)
- Process Improvement & Operational Efficiency
- Multitasking & Time Management
- Adaptability in Fast-Paced Environments
- Collaboration with Legal & External Agencies
- Effective Communication
- Collaborative & Avid Learner
- Problem-solving
Timeline
GS-9 Loan Specialist
Small Business Administration
10.2017 - Current
Sales Director
Mary Kay Cosmetics
01.2006 - Current
Business Administration
Western Gov University
CORE COMPETENCIES
- Eligibility Assessment & Verification
- Quality Control & Audit Compliance
- Team Leadership & Training
- Regulatory Compliance & Risk Mitigation
- Fraud, Waste & Duplication of Benefits (DOB) Detection
- Data Entry & Loan Origination Systems
- Cross-Functional Collaboration
- Financial Analysis & Loan Underwriting
- Reporting & Dashboard Development
- Microsoft Office Suite & MS Teams
- Handling Personally Identifiable Information (PII)
- Customer Service & Communication
Training
- Sales Team Training by Mary Kay
- Concepts of Personality Type (DISC)
- How To Know Your Team, NSD Gloria Mayfield Banks
- How To Manage A Team, NSD Mayfield Banks
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