Patricia Ybarra
Hobe Sound,FL
Summary
Talented professional and dedicated problem solver. Bringing 14 years of valuable experience to forward company objectives. Attentive to detail with experience in coordinating projects, programs and permitting.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Project Manager
Stratus Unlimited
07.2021 - Current
- Managed multiple projects (40+) simultaneously with multiple customers
- Maintain and organize project schedule and internal system to ensure projects are on time and on budget.
- Work with subcontractors, vendors and third party consultants in order to complete projects on time and on budget
- Interact with customers and clients to identify needs and requirements.
- Met project deadlines without sacrificing build quality or workplace safety.
- Provided detailed project status updates to customers and management.
- Prepared and submitted project invoices for review and approval.
- Maintained open communication by presenting regular updates on project status to customers.
- Sourced and managed vendors needed to accomplish project goals.
Client Account Manager
Atlas Sign Industries
10.2016 - 07.2021
- Processing and overseeing 100% of all reactive work orders received for national client
- Scheduling, quoting and overseeing the completion of each order while adhering to performance guidelines
- Maintain strong relationship with clients and vendors while building high levels of client satisfaction
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Developed new employees and on-going performance assessment of current employees.
- Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
- Processed service to manufacturing orders
Account Executive
The RAM Group
01.2014 - 07.2016
- Oversee multiple accounts and aspects of the dealerships advertising
- Conceptualize monthly creative for each client on a month to month basis, including online advertising, email blasts, direct mail, newspaper print ads
- Put together monthly pitch books for the individual dealerships
- Submit creative through dealer compliance site and process monthly co-op adhering to specific state regulations.
- Developed monthly pitch books and other marketing materials.
Customer Account Specialist/Permitting Coordinator
Sign-A-Rama
06.2013 - 01.2014
- Served as facilitator between customer and other functional areas.
- Developed and maintained strong relationships with assigned accounts.
- Responded to customer inquiries and provided detailed account information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Review plans for compliance, prepare and submit applications to various municipalities
- Work closely with local government officials to stay up to date on status of permits, while also ensuring permits are being processed in a timely manner
- Maintain digital filing system and internal processes
Service & Installation Assistant/Permitting Coordinator
Atlas Sign Industries
02.2011 - 06.2012
- Process and complete installation/service work orders and upload job site photos daily, Enter daily labor into data base, Enter daily and weekly time sheets for payroll, Keep track of deadlines for all upcoming work for the week and month, Create purchase orders, Scheduling and coordinating daily schedule for Service/Installation
- Worked closely with Project Management and Service Coordinators
- Maintained Spreadsheets, fax, filed, prepared and submitted sign permit applications, maintained permit logs, handle check book, schedule inspections, problem solving.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Responsible for reviewing plans for compliance, prepare and submit applications to various municipalities.
- Work closely with local government officials to stay up to date on status of permits, while also ensuring permits are being processed in a timely manner.
Business Accounts Administrator
Cypress Communications Subcontrator for Comcast Cable
08.2007 - 02.2011
- Oversee all daily commercial installations, maintained multiple daily spreadsheets, data entry, daily direct correspondence with Comcast Business
- Services, direct contact with customers, delegate daily work to field technicians, manage data base.
Education
High School Diploma -
Santaluces Community High School
Lantana, FL1997
Skills
- Processes and Procedures
- Managing Multiple Projects
- Project Records and Drawings
- Baseline Schedules Creation
- Status Updates
- Timely Project Completion
- Project Goals and Milestones
- Project Management
- Project Deadlines
- Punch Lists
- Permit Processing
- Subcontractor Relations
- Project Planning
- Team Bonding
- Forecasting
Timeline
Project Manager
Stratus Unlimited
07.2021 - Current
Client Account Manager
Atlas Sign Industries
10.2016 - 07.2021
Account Executive
The RAM Group
01.2014 - 07.2016
Customer Account Specialist/Permitting Coordinator
Sign-A-Rama
06.2013 - 01.2014
Service & Installation Assistant/Permitting Coordinator
Atlas Sign Industries
02.2011 - 06.2012
Business Accounts Administrator
Cypress Communications Subcontrator for Comcast Cable
08.2007 - 02.2011
High School Diploma -
Santaluces Community High School
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