Patricia Ybarra
Crosbyton
Summary
Dynamic and physically fit General Laborer with a proven track record of completing projects and tasks on schedule while adhering to safety standards and OSHA regulations. Recognized for strong teamwork abilities and consistently contributing to a collaborative environment that prioritizes efficiency and safety. Dedicated Customer Service Specialist adept at multitasking in fast-paced settings, known for effectively resolving escalated customer issues and enhancing satisfaction. Exceptional skills in conflict resolution, communication, and problem-solving ensure loyalty through empathetic service and a proactive approach to meeting customer and organizational objectives.
Overview
7
7
years of professional experience
Work History
Cashier/Guest Service Representative
United Supermarkets LLC
- Operated cash register to accept various payments for selected merchandise and services
- Handled customer complaints and concerns, escalating complex issues to direct supervisor for quick resolution
- Processed returned items in accordance with store policy
- Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
- Handled payment processing and provided customers with receipts and proper bills and change.
Collections Specialist
NTS Communications Inc
- Recorded information about customers' financial status and collections status efforts
- Negotiated credit extensions to assist customers in paying overdue accounts
- Arranged for debt repayment and established repayment schedule based on customer finances
- Received payment and posted to appropriate customer accounts
- Met demands of busy collections group by performing high volume of daily calls
- Recorded and updated customer personal accounts with accurate contact information.
Technical Support Representative
Convergys Corporation
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks
- Supported customers with online billing, access and account issues
- Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis
- Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources.
Customer Service Associate
FedEx Express
09.2019 - Current
- Documented parcel movement with hand-held scanners and daily production sheets, enhancing accuracy of logistical records.
- Systematically sorted cargo to guarantee precise shipment, minimizing delays and boosting overall productivity.
- Educated customers on special pricing opportunities and company offerings.
- Facilitated resolution of customer inquiries and issues to enhance satisfaction.
- Facilitated customer payment processes to enhance transaction efficiency.
- Executed thorough processing of incoming shipments, verifying accuracy of labels and documentation for operational efficiency.
- Facilitated training sessions for new associates on company policies and operational procedures.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer concerns effectively to enhance satisfaction and foster positive feedback.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Managed customer inquiries and complaints to enhance satisfaction and loyalty.
- Executed shipment verification processes and delivered end-of-day reports punctually to support operational efficiency.
- Delivered comprehensive training to new associates to ensure understanding of company policies and operational procedures.
- Managed documentation processes for international shipments, ensuring all necessary paperwork was completed before shipping.
- Monitored and confirmed that all dangerous goods shipments displayed accurate placards on packaging to maintain operational efficiency.
- Reported significant issues to management promptly to ensure timely attention and resolution.
- Analyzed incoming traces for mis-delivery issues, facilitating timely changes or rerouting to ensure successful completion of deliveries.
- Managed updates and communications with couriers to ensure accurate shipment delivery information.
Education
Pharmacy Technician - Pharmacy Technology
South Plains College
Lubbock, Texas10-2020
Licensed Pharmacy Technician - -
01-2020
Skills
- Package loading
- Freight labeling
- MS Office
- Customer service
- Team building
- Problem resolution
- Organization
- Product verification
- Customer Support
- Inbound and Outbound Calling
- Problem Resolution
- Credit card payment processing
- Clerical support
- Problem-solving abilities
Timeline
Customer Service Associate
FedEx Express
09.2019 - Current
Cashier/Guest Service Representative
United Supermarkets LLC
Collections Specialist
NTS Communications Inc
Technical Support Representative
Convergys Corporation
Licensed Pharmacy Technician - -
Pharmacy Technician - Pharmacy Technology
South Plains College