Patricia Y. Rocha
Hobby Lobby
Santa Ana,CA
1
Language
31
years of professional experience
Bilingual Customer Service and Banking Professional experienced in delivering high-quality service in fast-paced environments. Achieved effective client support through bilingual communication and strong organizational skills across financial services, education, and retail sectors. Focused on fostering positive outcomes by training team members and addressing customer needs efficiently.
Work History
Customer Service Representative
5 Months- Delivered cashier services and customer support while coordinating inventory management.
- Resolved customer inquiries, complaints, and return requests while maintaining courteous service.
- Processed transactions accurately at register and handled cash, checks, and card payments.
- Assisted customers with product location, merchandise details, and special ordering needs.
Teacher’s Aid / Substitute Teacher / After School Program
2 Years- Facilitated reading, writing, math, and creative skill development in children, fostering active participation and engagement.
- The Red Apple Preschool, Lake Forest, CA | 2014 – 2018
- Supervised after-school activities for preschool through 8th grade children in a safe environment. for preschool through 8th grade.
Back Office Representative
10 Years 11 Months- Assisted members with financial needs by reviewing and auditing loans, managing DMV and CUDL loan processing, and facilitating Bill Pay, levies, and wire transfers.
- Opened new accounts while promoting credit union products and services to enhance member engagement.
- Processed back-office transactions, ensuring accuracy across member accounts, deposits, and adjustments.
- Resolved account discrepancies by researching transactions and correcting posting errors promptly.
- Supported loan servicing tasks, including payment processing, escrow updates, and file maintenance.
Member Services Representative
4 Years 5 Months- Reviewed loan applications and evaluated credit reports to ensure compliance with lending standards.
- Facilitated account management tasks to enhance customer satisfaction and support.
- Resolved member inquiries for accounts, loans, and services with accurate, courteous support.
- Processed deposits, withdrawals, transfers, and payment transactions with consistent precision.
- Opened new accounts and updated member information while verifying documentation and eligibility.
Loan Processor / Teller / Investment Receptionist
9 Years 1 Month- Advanced from receptionist to teller to loan processor; facilitated loan applications, account openings, and coordinated insurance processes.
- Processed consumer loan applications, verifying income, credit, and collateral documentation for accuracy.
- Coordinated loan file preparation, ensuring compliance with credit union policies and lending regulations.
- Communicated with members, lenders, and internal departments to resolve documentation and closing issues.
Secretary (Bilingual / Immigration)
1 Year 1 Month- Interviewed clients and translated documents to facilitate effective processing of immigration cases while providing essential administrative support.
- Managed attorney calendars, hearings, and client meetings to maintain organized case schedules.
- Drafted and proofread legal correspondence, pleadings, and office documents with high accuracy.
- Coordinated client intake, follow-up communications, and confidential file maintenance.
Education
Diploma
- Child Development and Education
Coursework in Child Development and Education
High School Diploma - Child Development and Education
Coursework in Child Development and Education
Skills
Customer service
Payment processing
Data entry/collection
Data collection
Recordkeeping strengths
Clerical/Administrative support
Customer relationship management
Critical thinking
Prioritization
Account documentation
Customer data management
Explanation:
- The revised resume begins with a strong summary and a dedicated "Key Skills & Achievements" section, making Patricia's strengths and accomplishments immediately visible.
- Each job entry now includes bullet points that highlight specific achievements and responsibilities, making it easier for employers to see her impact.
- Technical skills, leadership, and bilingual abilities are emphasized as core differentiators.
- This structure is designed to capture attention quickly and align with best practices for modern resume presentation.
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Hobby Lobby
05.2018 - 10.2018Read More
Teacher’s Aid / Substitute Teacher / After School Program
Saint Anne School
01.2015 - 01.2017Read More
Back Office Representative
Santa Ana Federal Credit Union
07.2002 - 06.2013Read More
Member Services Representative
Financial Partners Credit Union
09.1997 - 02.2002Read More
Loan Processor / Teller / Investment Receptionist
Orange County Federal Credit Union
08.1988 - 09.1997Read More
Secretary (Bilingual / Immigration)
Law Offices of Michael T. Doudna
06.1987 - 07.1988Read More
Irvine Valley College
High School Diploma from Child Development and Education
Read More
Saddleback College
from Child Development and Education
Read More
Saddleback High School
Diploma
Read More