Patricia A. (Beach) McGlothlen
Poulsbo,WA
Summary
Enthusiastic Administrative Assistant/Receptionist with expertise in anticipating professional needs and proactively identifying and resolving problems. Excellent customer service and conflict management skills. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Overview
1835
1835
years of professional experience
Work History
Administrative Assistant/Customer Service
Island Details Landscaping & Maintenance
Bainbridge, WA
05.2020 - Current
- Handles incoming calls and emails from prospective customers or clients in a warm courteous manor.
- Schedules appointments for owner to meet with prospective clients.
- Enter jobs and tasks into the Service Program.
- Files and organize business documents.
- Assists Office Manager in creating daily schedules
Superintendent's Administrative Assistant/Receptionist
SAU #74 - Barrington School District
Barrington, NH
07.2015 - 02.2020
- Duties as described below (SAU #44).
Superintendent's Administrative Assistant
SAU #44 - Northwood School District
Northwood, NH
07.1998 - 07.2015
- Responsible for organizing and coordinating the office operations in an efficient and cost-effective manner for the SAU Office and three school districts.
- Maximize the time management of the Superintendent in a confidential and professional manner.
- Coordinate appointments for the Superintendent with Department Heads, Board Members, and the Public.
- Manage internal and external communications from and through the Central Office.
- SAU i4see Coordinator/Security Administrator.
- Responsible for coordinating the electronic collection of statistical data utilized by the State Department of Education in order to determine Adequacy Funding and other State and Federal Education Funding.
- Prepare crucial statistical information for the Department of Education and the three school districts as well as submission of the NSLP application and verification process.
- Assists Superintendent with litigation including direct contact with attorneys and assisting them the in gathering of required information.
- Coordinating the presentation materials, board packages and minutes for the SAU School Board and the Northwood, Nottingham and Strafford School Boards.
- Work directly with Board Chairs on school board agendas, financial report requirements and other requests as needed.
- Assist the Business Administrator, Special Education Director, Grant Writer and other staff as required.
- Resume of Patricia A.
- Beach – Page Two.
- Duties as described below.
- Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Sorted and distributed office mail and incoming shipments.
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Monitored Superintendent's work calendar and scheduled appointments, meetings and travel.
- Performed research to collect and record attendance and statistical data.
Superintendent's Secretary/Receptionist
SAU #44 - Northwood School District
07.1998 - 09.2008
- Responsible for answering the telephone and transferring of calls on a multi-line phone system.
- Schedule appointments and coordinate arrangements for meetings/conferences.
- Typing, filing and distribution of all School Board meeting agenda and minutes and accompanying support materials including collection of relevant data through incoming mail and from District Administrators.
- Organization, distribution and posting of meetings.
- Cross-trained in Human Resources/Benefit Administration as well as fingerprinting of new employees and volunteers.
- Gathering and entering of statistical information for the General Fall Reports and End of Year Reports to the Department of Education.
- Gathering reports and documents for Annual Town Reports, School Calendars, Fire Drill Reports; Monthly Enrollment, and Free & Reduced Lunch Programs.
- Compose various letters of acknowledgment, thanks, waivers, employment matters, or memoranda in the Superintendent's name, as instructed, in addition to typing correspondence already composed by the Superintendent.
- Maintain lists of various boards/committees and their members for communication and record purposes.
- Maintain thorough knowledge of school department policies and procedures, as well as maintain the School Board's Policy Manual and updating as required.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Drafted professional memos, and letters copy to support the Superintendent of Schools and administrators.
- Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of administrators.
- Coordinated travel accommodations for staff attending seminars and conferences, including vouchers, agendas and transportation.
Administrative Assistant/Office Manager
National Employment Service, Corp
Nashua, NH
09.199 - 05.1998
- Assisted owner in set-up and operation of new branch office.
- Responsible for Administration of contractor's payroll, including collecting/verifying hours.
- Researched and wrote Corporate Safety Policy/Program.
- Recruited, and interviewed qualified candidates as needed.
- Assisted clients with job orders, invoicing, drug tests, etc.
- Data base management.
- Duties as described below (Portsmouth office).
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Maintained staff directory and company policy handbook for human resources department.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Administrative Assistant
National Employment Service, Corp
Portsmouth, NH
01.1994 - 01.1995
- Answered telephones and transferred calls on a multi-line phone system.
- Typed resumes and all outgoing correspondence.
- Word processing/data entry.
- In charge of workman's compensation claims:.
- First reports of injury.
- Investigation of claims.
- Testifying at NH Dept.
- Of Labor hearings.
- Developed new process/procedures saving company money by lowering insurance premium.
- Filing and various support functions for a busy contract employment office.
Education
Graduate - undefined
Portsmouth High School
Skills
- Strong MAC & PC Experience
- MS Word, Excel, PowerPoint & Outlook
- NH Notary Public
- Exceptional Work Ethic
- Excellent Communication Skills
- Excellent Customer Service
- Able to Take Inked Fingerprints
- Maintains Strict Confidentiality
- Multi-Line Phone systems
- Excellent Communication, Policies
- Excellent Customer Service, Telephones
- Data entry, Data base, Typing
- Filing, Word processing
- Organizing
- Meeting arrangements
- Paperwork drafting
- Documentation and control
- Administrative support
- Travel planning
- Business correspondence
- Multi-line phone proficiency
- Human resource laws
- Records management
- Filing and data archiving
- Document conversion
- Program files maintenance
- Meeting minutes
Timeline
Administrative Assistant/Customer Service
Island Details Landscaping & Maintenance
05.2020 - Current
Superintendent's Administrative Assistant/Receptionist
SAU #74 - Barrington School District
07.2015 - 02.2020
Superintendent's Administrative Assistant
SAU #44 - Northwood School District
07.1998 - 07.2015
Superintendent's Secretary/Receptionist
SAU #44 - Northwood School District
07.1998 - 09.2008
Administrative Assistant
National Employment Service, Corp
01.1994 - 01.1995
Graduate - undefined
Portsmouth High School
Administrative Assistant/Office Manager
National Employment Service, Corp
09.199 - 05.1998