PATRICIA A. TOLAN, RN

Conducted thorough triage assessments to prioritize patient needs effectively, directing appropriate resources expeditiously. Enhanced patient satisfaction by providing comprehensive telehealth nursing services in a timely and efficient manner. Improved patient outcomes with thorough assessment, identification of potential issues, and prompt intervention via telehealth consultations. Conducted remote patient education sessions on topics such as disease management, nutrition, and self-monitoring techniques for improved health outcomes. Utilized critical thinking skills when assessing patient needs, swiftly identifying potential concerns and implementing appropriate interventions remotely. Reduced hospital readmissions by closely monitoring patient's health conditions and coordinating care with healthcare providers. Delivered orientation and training of less experienced clinic staff in specific clinic operations and procedures.

Investigation and identification of confirmed and suspected COVID-19 cases; Assessment of symptoms, including PMH; determined onset of illness and isolation parameters; quarantine parameters for close contacts; Educated patient regarding SARS-CoV-2, including isolation and quarantine; Assessed for severe symptoms and directed patient to appropriate care; provided education to patient, family, and close contacts. Consulted with conducting laboratories, health care providers; collaborated with multidisciplinary teams; epidemiology; provided emotional support for COVID-19 patients and families; guidance to additional community and statewide resources; performed thorough documentation

Weekend management of 80+ bed ALF that consisted of specialized and memory care; assisted and independent living residents. Responsible for management of staff: six medication technicians and twelve caregivers; Ensuring safe patient environment; Triage of large patient caseload, assessment and implementation of care, medication administration; patient education, responding to resident emergencies, assisting patients with ADL's; Coordinated care with multidisciplinary providers: Hospice, Home Health, Psychiatry; Addressed and solved issues with residents and families. Provided emotional support to residents; support to families. Conducted 1st and 2nd shift stand up meetings, assisted with new employee screenings, administered and read TB skin tests; vaccinations. Ensured new Rx's implemented; Communicated with on call physician/NP, pharmacy, hospital; ordering labs and radiology services; Chart audit, completion of incident reports. Addressed staffing needs, auditing of call light response times; facility tours and always provided exceptional customer service.

Provided quality, skilled, patient-centered care to 22-44 residents during 12-16 hour shifts; maintained safe patient care environment, directed nursing care, safe medical administration and patient treatments while maintaining effective time management. IV medication management. In charge of assignment, delegation and supervision of UAP's. Provided emotional support to patients with Dementia and Alzheimer's and their families. Effectively collaborated with interdisciplinary teams to promote patient and family continuity of care. Co-Management of employee scheduling. Collaborated with multidisciplinary teams: Wound care, Dietary, Rehab, Palliative and Hospice care.

Provided compassionate nursing care for home-bound patients; ensured environment safety, monitored and implemented emergency protocol for SCI patients; Wound, ostomy and catheter care; application and maintenance of wound vac therapy, medication administration; maintained accurate patient documentation, promoted and advocated for continuity of care; provided education to patients and family members, provided new employee orientation and training.