PATRICIA VERSEMAN
Murphysboro,IL
Summary
Experienced Office Manager with a proven track record at Southern Illinois Podiatry, excelling in optimizing clinic efficiency and enhancing patient relations. Skilled in account reconciliation and effective communication, I streamlined operations, reducing turnaround times and improving data accuracy, while maintaining strict confidentiality and trust.
Overview
30
30
years of professional experience
Work History
Office Manager
Southern Illinois Podiatry
Herrin, IL
06.2024 - Current
- Managed daily office operations.
- Coordinated patient scheduling and appointment confirmations to optimize clinic efficiency.
- Maintained accurate patient records using electronic health record systems.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Receptionist
Urology Institutes
Marion, IL
04.2023 - 06.2024
- Managed front desk operations to ensure efficient patient check-in and appointment scheduling.
- Maintained confidential patient records using electronic health record systems.
- Greeted incoming visitors and customers professionally and provided friendly assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with patients' through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
Clinic Coordinator
Southern Illinois Foot & Ankle Clinic
Carbondale, IL
06.2005 - 04.2023
- Coordinated patient scheduling and managed appointment flow to enhance clinic efficiency.
- Developed and implemented patient intake procedures, improving data accuracy and processing time.
- Served as a liaison between patients, insurance companies, and billing departments to resolve any discrepancies or questions regarding payment issues promptly.
- Helped front desk staff register and process patients.
- Protected patients by following strict HIPAA protection requirements and internal data security procedures.
- Monitored front areas so that questions could be promptly addressed.
- Coordinated patient movements through clinic from waiting areas to examination rooms.
- Prepared examination rooms at start of shift and executed quick turnovers between appointments.
Receptionist
Delaney Clinic
Marion, IL
08.2004 - 06.2005
- Coordinated office communications, enhancing collaboration among medical staff and departments.
- Streamlined office procedures, improving workflow efficiency and reducing wait times..
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical by copying, faxing, and filing documents.
- Implemented inventory management for office supplies, maintaining optimal stock levels.
- Improved workflow by introducing more efficient document handling and organization practices.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Organized, maintained and updated information in computer databases.
Receptionist
Paul A. Bennett, M.D.
Carbondale, IL
05.1996 - 08.2004
- Scheduled and confirmed patient appointments, optimizing daily office operations and resource allocation.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Improved data privacy compliance with meticulous management of sensitive information.
- Routed incoming mail and messages to relevant personnel without delay.
- Handled assignments independently with good judgement and critical thinking skills.
- Collected payments, processed transactions and updated relevant records.
- Compiled information from files and research to satisfy information requests.
- Organized, maintained and updated information in computer databases.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
High School Diploma -
Murphysboro High School
Murphysboro, ILSkills
- Data entry
- Customer relations
- Clerical support
- Account reconciliation
- Mail handling
- Scheduling
- Employee supervision
- Banking operations
- Decision-making
- Multitasking and organization
- Reliability
- Effective communication
- Problem-solving abilities
- Bookkeeping
Timeline
Office Manager
Southern Illinois Podiatry
06.2024 - Current
Receptionist
Urology Institutes
04.2023 - 06.2024
Clinic Coordinator
Southern Illinois Foot & Ankle Clinic
06.2005 - 04.2023
Receptionist
Delaney Clinic
08.2004 - 06.2005
Receptionist
Paul A. Bennett, M.D.
05.1996 - 08.2004
High School Diploma -
Murphysboro High School