Patricia Bailey

• Responsible for supporting the clinical and financial operational efforts of multi-state properties.
• Manage newly acquired properties and renovations of communities.
• Lead revenue from a negative 1.2 million to net 1.6 million above EBITDA.

• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Reduced leadership turnover
• Led and built teams in communities where there was a lack of teamwork.
• Monitored and coordinated workflows to optimize resources.
• Analyzed business operations and implemented strategies to improve operational cohesiveness.
• Improved customer satisfaction rates with proactive problem resolution and timely followup.
• Coached and trained newly hired employees so that each understood job responsibilities and requirements of positions.
• Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
• Oversaw regulatory compliance efforts, maintaining a high level of preparedness for inspections and audits.
• Implemented ongoing learning strategies such as tutorials, instructional modules, and supervised hands-on sessions to help nurses and staff improve understanding of medical equipment and care best practices.
• Participated in nursing research and evidence-based clinical audits and leveraged data to improve research-based methodologies within clinical areas.

• Managed and Supervised Regional Nurses and Divisional Care Service Specialists in approx
• 66 Assisted Living, Memory Care, and Independent Living Communities, 7 Regions
• Work closely with directors to ensure implementation of monthly business development plan and monitor weekly progress
• Leading key clinical and business initiatives
• Risk Management-Worked closely with the legal department, regional team members, and community leaders to decrease the company's Risk
• Developed training with the Legal Department to assist community leaders in continuing to monitor risk and decreasing company risks
• Ensured quality patient care is consistently being delivered by all local and state regulations and standards
• Oversee and assist with Survey Readiness-evaluate regulatory compliance and determine clinical and operational education needed
• Developed when necessary and approved written Plans of Corrections (POCs) for Statements of Deficiencies (SODs) received by communities
• Supervised and Oversee communities that were not in State compliance and assisted in clearing citations
• Lead the development, implementation, and evaluation of clinical short and long-term goals and objectives
• Implemented new pharmacies into multi-state communities
• Decreased excess pharmacy use within the various communities
• Lead the teams by developing clear role expectations for all clinical and operational leaders, modeling effective meeting facilitation, project management, and professional growth
• Developed QA Audit tools for the Regional Nurses to do for site visits, mock surveys, and monthly summary reviews to name a few
• Assisted in the development of the Crisis Manual (Emergency Preparedness Plan) Policies and Procedures with assuring implementation in the communities and understanding
• Provided leadership and fiscal direction of clinical and operational and worked with the Senior VP of the division to establish the clinical annual budget
• Achieved margin goals by driving performance of key metrics
• Met all clinical and operational goals set every year
• Revenue-met or exceed budget
• NOI met or exceeded the budget
• Monitored key business risks and established risk management procedures.
• Devised and presented business plans and forecasts to board of directors.

• Implementation, training, and education on all modules of Point Click Care EMR-PCC/POC in approximately 100 communities, including Health Centers and Assisted Living
• Developing and Configuring forms needed for both portfolios
• Troubleshooting problems with the program
• Marking up and implementing the property floor plans for the installation of the equipment needed
• Maintaining a budget for the program and staying within the budget
• Implementing the Wound and Analytic Modules
• Teaching Adult students on programs and criteria of the EMR program
• Assist and train communities in the process of applying for Quality Awards for NCAL/AHCA
• Continue to maintain the Restorative Program company-wide
• Clinical Onboarding of new acquisitions for the company.
• Supported nursing staff in adopting evidence-based practices through the design of user-friendly digital resources available at point-of-care locations.
• Ensured compliance with regulatory standards by closely monitoring system usage, conducting audits, and addressing any identified issues promptly.

• Oversaw all financial responsibilities, Clinical Responsibilities
• Managed new builds and renovations of communities
• Clinical Onboarding of new acquisitions for the company
• Leading key clinical and business initiatives
• Responsible for education and training of clinical and operational teams for 280 communities in 36 states
• Teach and train CNAs/CMA's/LPNs/RNs on Standards of Practices within Scopes of Practices according to State and Federal Guidelines and Boards of Nursing in each state
• Identified budget for the fiscal year and stayed within budgeted guidelines
• Complete mock surveys for survey preparedness, as well as conduct training and education after state surveys
• Created and implemented a new Restorative Program, including new training modules and hands-on training methods
• Reviewed and Submitted for NHA (NAB) and Licensed Nurses for continuing education through the states individually as required and through the National Board of Nursing as appropriate
• Developed a new hire program and competencies for the Health and Wellness department, all scopes of practices
• Trained all communities 'Bridge to Rediscovery' Dementia program for implementation in the neighborhoods
• Assisted in developing the training for the General Alzheimer's manual with training modules and its policies & procedures
• Assisted in developing the training for the Wound Care manual with training modules and its policies & procedures.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
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