Patricia Brown Smith
American Legion Post 1302
Hopewell Junction,NY
42
years of professional experience
Results-driven professional with extensive experience in bartending, waitressing and sales. Skilled in staff management and creative mixology, known for optimizing inventory control and fostering a collaborative team environment to achieve high customer satisfaction.
Work History
Bartender/Waitress
11 Years 9 Months- Worked and volunteered catering and bar operations, ensuring high-quality service and customer satisfaction.
- Crafted and served a variety of cocktails, ensuring high-quality beverages for patrons.
- Managed bar inventory, maintaining stock levels and reducing waste efficiently.
- Provided exceptional customer service, fostering positive relationships with regular patrons.
Sales Associate
12 Years 2 Months- Provided exceptional customer service, ensuring a positive shopping experience for all patrons.
- Processed transactions accurately, maintaining high standards of cash handling.
- Managed inventory levels, optimizing stock availability and reducing waste.
- Assisted in training new staff on sales techniques and product knowledge.
Various Bartending and Waitressing
42 Years 1 Month- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Supervisor/Interim Director of Food Service
4 Years- Oversaw daily operations to ensure quality service delivery and compliance with standards.
- Trained and mentored staff, fostering a collaborative team environment for optimal performance.
- Implemented process improvements, enhancing efficiency and reducing operational costs over time. Created inventory control systems, ensuring accurate stock levels and timely replenishment.
- Conducted regular performance evaluations, providing constructive feedback to drive staff development.
- Resolved customer issues promptly, maintaining high satisfaction levels through effective communication skills.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Education
Microsoft Office/ Excel / Quickbooks - Computer Applications
Skills
Customer service
Strong multitasking
Highly reliable
Clear and effective communication
Outgoing personality
Payment processing
Menu memorization
Cash register operation
Suggestive selling
Drink preparation techniques
Inventory
Staff management
Basic accounting
Creative mixology
Food preparation
Ordering procedures
Dining room management
Elegant food plating
Timeline
Bartender/Waitress
American Legion Post 1302
06.2009 - 03.2021Read More
Sales Associate
Charel's Liquor's
01.2009 - 03.2021Read More
Supervisor/Interim Director of Food Service
Sodexo Services
08.2000 - 08.2004Read More
Various Bartending and Waitressing
Several
02.1979 - 03.2021Read More
L&S Computer School
Microsoft Office/ Excel / Quickbooks from Computer Applications
Read More