Patricia E. Huamani Acevedo
Park City,UT
Summary
Customer-focused professional skilled in delivering exceptional service while managing multiple priorities in fast-paced environments. Known for achieving high-quality results under pressure and enhancing organizational success through adaptability and dedication to positive customer experiences.
Overview
10
10
years of professional experience
Work History
Branch Manager
Wells Fargo Bank, N.A.
Heber, Utah
05.2026 - Current
- Ensured compliance with banking regulations while managing daily branch operations.
- Supervised staff performance, trained team on customer service standards to enhance service quality.
- Developed strong customer relationships to enhance satisfaction and loyalty.
- Analyzed branch performance reports, identified opportunities for operational improvements.
- Maintained accurate transaction records, ensuring data integrity in systems.
- Resolved escalated customer complaints promptly through effective communication.
- Created operational performance reports for senior management, highlighting key insights for decision-making.
- Managed staff scheduling, hiring, and training processes to optimize team performance.
Forward Hire Manager
Wells Fargo Bank, N.A.
Park City, Utah
09.2024 - 05.2026
- Managed daily operations, ensuring adherence to banking regulations and policies to mitigate compliance risks.
- Oversaw transaction processing, promoting accuracy and efficiency to enhance customer experience.
- Developed strategies to increase customer satisfaction and loyalty.
- Resolved customer complaints promptly, preserving a positive brand image.
- Coached and trained team members, fostering skill development and improving overall job performance.
- Analyzed customer feedback data to develop service improvement action plans.
- Delegated tasks effectively, setting priorities for optimal team performance.
- Conducted regular meetings to discuss progress and identify improvement areas.
Branch Operations Manager
Wells Fargo Bank, N.A.
Park City, Utah
04.2022 - 09.2024
- Managed branch operations, ensuring efficient service delivery and seamless customer interactions.
- Coordinated customer service efforts, swiftly resolving complaints to uphold client satisfaction and loyalty.
- Supervised staff training programs for new hires, improving team readiness and service quality.
- Oversaw cash management processes, balancing cash drawers accurately.
- Monitored inventory levels of cash supplies and resources, maintaining optimal stock.
- Conducted performance evaluations, delivering constructive feedback to enhance individual and team performance.
- Led operational improvement meetings and staff performance discussions.
- Prepared comprehensive reports on branch activities and operational metrics.
Supervisor
Brooks Brothers
Park City, Utah
01.2017 - 09.2022
- Supervised daily retail operations to uphold high service standards.
- Trained new employees on company policies and procedures, improving onboarding experience.
- Fostered positive work environment, boosting team morale and collaboration.
- Resolved customer inquiries and complaints promptly, contributing to overall satisfaction.
- Completed opening, closing, and shift change functions to sustain operational excellence.
- Managed inventory levels through regular stock assessments and timely reorders.
- Implemented visual merchandising strategies to improve store displays.
- Maintained professionalism in stressful situations, diffusing tense scenarios efficiently.
Personal Banker
Wells Fargo Bank, N.A.
Park City, Utah
03.2018 - 04.2022
- Educated clients on tailored banking products and services to meet individual needs.
- Cross-sold banking products such as credit cards, loans, and investments, contributing to branch revenue growth.
- Managed account openings, closings, and maintenance in compliance with regulations.
- Assisted customers with account inquiries and transaction processing, enhancing overall customer satisfaction.
- Utilized banking software to effectively track customer interactions and account details.
- Identified potential fraud risks and promptly reported suspicious activities to management.
- Collaborated with team members to meet branch targets and objectives, fostering a cooperative work environment.
- Welcomed customers at entrance and guided them to relevant staff or resources.
Lead Teller
Wells Fargo Bank, N.A.
Park City, Utah
08.2017 - 03.2018
- Managed cash handling, accurately balancing cash drawers daily.
- Processed customer transactions including deposits, withdrawals, and loan payments efficiently.
- Resolved customer issues promptly to enhance overall satisfaction and loyalty.
- Oversaw daily banking operations and staff activities to enhance service delivery.
- Ensured compliance with banking regulations and security protocols throughout operations.
- Audited teller transactions for accuracy before processing submissions.
- Monitored branch financial accounts for potential fraud risks, ensuring swift mitigation of losses.
- Kept teller window areas organized and fully stocked to support seamless transactions.
Teller
Wells Fargo Bank, N.A.
Park City, Utah
11.2016 - 08.2017
- Processed customer transactions accurately and efficiently to ensure rapid service delivery.
- Handled high volumes of currency swiftly, minimizing errors in transactions.
- Managed cash drawer with precision, maintaining accuracy during all shifts.
- Verified customer identification to meet legal requirements and maintain security.
- Promoted bank products, increasing customer engagement and satisfaction.
- Collaborated with team to improve service quality and customer experiences.
- Educated customers on digital banking tools, enhancing accessibility and user confidence.
- Maintained organized teller workstation, ensuring compliance with cleanliness standards.
Education
BBA - International Business Management
ADEX
LIMA PERU08-2008
Skills
- Operations management
- Cash handling
- Compliance management
- Customer service improvement
- Performance optimization
- Team leadership
- Training development
- Coaching
- Shift scheduling
- Effective communication
- Relationship management
- Relationship building
- Strong interpersonal skills
- Bilingual communication
Languages
Spanish
Native/ Bilingual
Timeline
Branch Manager
Wells Fargo Bank, N.A.
05.2026 - Current
Forward Hire Manager
Wells Fargo Bank, N.A.
09.2024 - 05.2026
Branch Operations Manager
Wells Fargo Bank, N.A.
04.2022 - 09.2024
Personal Banker
Wells Fargo Bank, N.A.
03.2018 - 04.2022
Lead Teller
Wells Fargo Bank, N.A.
08.2017 - 03.2018
Supervisor
Brooks Brothers
01.2017 - 09.2022
Teller
Wells Fargo Bank, N.A.
11.2016 - 08.2017
BBA - International Business Management
ADEX