PATRICIA E. NOVAK
Henry,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Field Support Repr
Enterprise Holdings, Inc
07.2012 - Current
- Assist other Enterprise departments when they are having problems
- Consistently exceed expectations in monthly recap report
- Accomplished at multitasking between several different data bases.
TELEMARTKETER TELEPERFORMANCE, Inc
04.2012 - 06.2012
- Contacted existing customers to offer additional services for credit cards, airline miles, and surveys for Automotive work
Customer Service Rep
Manpower, inc
10.2011 - 04.2012
Customer Service
On Job TRAINER PCCW, Inc
07.2009 - 08.2011
- Employee at an Automotive Belt manufacturing plant
- Entered orders for major automotive companies and several smaller companies on a daily basis
- Started out as telemarketer, promoted to supervisor after six months
- Offered position of training new hires for the on the job training.
Customer Service Representative
Freudnberg-NOK
06.1999 - 04.2007
- Entered orders for automotive gaskets from aftermarket and Original Equipment Companies
- Provided monthly spreadsheets regarding current sales and projected sales
- Updated and signed off on all new Standard Operating Procedures for the Customer Service Department.
Education
Bachelor of Arts -
Lincoln College
Bloomington IL08.2015
Associates Degree - Marketing, Management
Indian Hills Community College
05.2011
Skills
- Analytical and Methodical
- Development Documentation
- Data Communications
- Team Support
Accomplishments
I was rewarded with two Exceptional Achievement Awards while working at Enterprise in Reservations and in Insurance Support.
Timeline
Field Support Repr
Enterprise Holdings, Inc
07.2012 - Current
TELEMARTKETER TELEPERFORMANCE, Inc
04.2012 - 06.2012
Customer Service Rep
Manpower, inc
10.2011 - 04.2012
Customer Service
On Job TRAINER PCCW, Inc
07.2009 - 08.2011
Customer Service Representative
Freudnberg-NOK
06.1999 - 04.2007
Bachelor of Arts -
Lincoln College
Associates Degree - Marketing, Management
Indian Hills Community College
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