Patricia Howard - Olson
Commerce,TX
Summary
Operations and customer service professional with 15+ years of progressive retail experience, including promotion from Shift Lead to Operations Manager at CVS Pharmacy. Proven ability to lead teams, build efficient schedules, manage payroll, and maintain operational compliance while delivering consistent customer service across in-person, phone, and digital channels. Known for strong organization, fair scheduling practices, and calm resolution of customer concerns. Seeking a long-term remote opportunity in customer service or operations while remaining open to retail management roles with growth potential.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Operations Manager
CVS Pharmacy
08.2024 - Current
- Oversee daily store operations in a high-volume retail and pharmacy environment
- Lead, coach, and support team members to meet performance, service, and compliance standards
- Build and manage weekly and monthly employee schedules, balancing labor budgets, coverage needs, and availability
- Manage payroll inputs, time-off requests, and schedule adjustments to ensure accuracy and compliance
- Resolve escalated customer concerns across in-person, phone, and digital channels
- Maintain inventory accuracy, vendor coordination, and loss-prevention procedures
- Execute merchandising plans, promotions, and seasonal resets to support sales goals
- Support pharmacy workflow coordination and customer service
- Ensure adherence to company policies, safety procedures, and cleanliness standards
Shift Supervisor
CVS Pharmacy
11.2015 - 08.2024
- Supported store leadership with daily operations and keyholder responsibilities
- Opened and closed the store, handled cash deposits, and ensured register accuracy
- Assisted with employee training, task delegation, and performance support
- Delivered consistent customer service in person and by phone
- Stocked, recovered, and merchandised sales floor to company standards
- Assisted with inventory tracking, ordering, and receiving
Beauty Advisor
Walgreens
09.2013 - 09.2015
- Provided personalized customer service and product education
- Executed merchandising and promotional displays
- Processed transactions and assisted customers in person and by phone
Cashier
Target
10.2011 - 02.2012
- Oversee daily store operations in a high-volume retail and pharmacy environment
- Lead, coach, and support team members to meet performance, service, and compliance standards
- Build and manage weekly and monthly employee schedules, balancing labor budgets, coverage needs, and availability
- Manage payroll inputs, time-off requests, and schedule adjustments to ensure accuracy and compliance
- Resolve escalated customer concerns across in-person, phone, and digital channels
- Maintain inventory accuracy, vendor coordination, and loss-prevention procedures
- Execute merchandising plans, promotions, and seasonal resets to support sales goals
- Support pharmacy workflow coordination and customer service
- Ensure adherence to company policies, safety procedures, and cleanliness standards
Education
Hillcrest Highschool
DallasSkills
- Operations Management
- Retail Management
- Team Leadership & Coaching
- Workforce Scheduling
- Payroll & Labor Planning
- Customer Service (Phone & Digital)
- Conflict Resolution
- Training & Onboarding
- Inventory Management
- Loss Prevention
- Merchandising & Planograms
- POS Systems
- Time Management
- Written & Verbal Communication
Accomplishments
- Promoted to Operations Manager in 2024
- Achieved 'Top Store' reward for the District in 2019
Certification
- TABC Certified
Languages
English
Full Professional
Timeline
Operations Manager
CVS Pharmacy
08.2024 - Current
Shift Supervisor
CVS Pharmacy
11.2015 - 08.2024
Beauty Advisor
Walgreens
09.2013 - 09.2015
Cashier
Target
10.2011 - 02.2012
Hillcrest Highschool
Availability
- Available Monday–Friday
- Open to daytime or flexible overnight shifts
- Strong preference for long-term remote work
- Open to customer service, operations, or management roles aligned with business needs