Patricia Marie Burke Fernandes

Managing Director, Marketing

Kingdom Business Design Solutions

London, UK

01.2020 - Current

Assisted customers in feeling relaxed and comfortable with the process.
Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
Fostered clean and sanitary work environment to protect customers and staff from infection.
Inspected clients' nails prior to treatment and recommended appropriate solutions for any problems found.
Provided facial massage, waxing, tinting, manicures and pedicures for clients.
Greeted customers upon their arrival at the salon and ensured that they were comfortable throughout their visit.
Used curlers, rollers and curling irons to press and curl hair.
Kept up-to-date with new techniques in the beauty industry by attending training courses.
Kept notes listing preferences and services provided to clients for quick reference.
Evaluated client hair type, condition and desired outcome to determine ideal services.
Recommended complementary products based on guest interests or items selected for purchase.
Evaluated customer skin to determine unique conditions and skin type.
Offered clients catalog showcasing hairstyle, cut and color options to meet individual preferences.
Analyzed patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles.
Scheduled appointments for customers using internal software system.
Customized styles, services and products to suit client needs and maintain customer satisfaction.
Ensured that all health and safety regulations are followed during treatments.
Carried out procedures for hair removal using wax or laser technology.
Sanitized areas and maintained stock, meeting store cleanliness and visual merchandising standards.
Shaved, trimmed and shaped beards and mustaches.
Greeted customers and handled payment processes before and after treatments.
Provided guidance on lifestyle choices which can affect skin health such as diet, exercise, smoking.
Monitored product supplies within the salon ensuring adequate stock is maintained at all times.
Prescribed skincare products according to individual customer requirements.
Capitalized on upselling opportunities for additional products and services to increase sales numbers.
Developed relationships with existing customers through providing excellent service standards whilst promoting additional services and products available in the salon.
Gave advice on makeup and skin care products and increased salon revenue through selling specialized products and plans.
Beautified customers by performing facials and waxing.
Provided advice on beauty treatments such as facials, body wraps and massages.
Shaped eyebrows and removed facial hair using depilatory cream, tweezers or wax.
Performed rejuvenation techniques on all types of skin and hair.
Demonstrated an understanding of skin types when recommending products or services.
Recommended merchandise based on expert product knowledge and client preferences.
Drove and exceeded sales goals by providing personalized beauty experience based on customer needs.
Collected payment from customers and scheduled next appointments.
Followed strict hygiene protocols while performing treatments such as sterilizing equipment before use.
Backed up reception desk by answering phones, scheduling appointments and processing payments.
Developed connections to offer guests best-in-class experience with skincare, makeup and fragrance.
Displayed merchandise to present visually appealing arrangements that drive sales.
Performed skin analysis to determine client needs and advised on suitable treatments.
Operated cash registers to receive payments from patrons.
Kept work stations clean and sanitized scissors, combs and other styling tools.
Managed reception area duties such as answering phone calls and dealing with queries from potential customers.
Updated and maintained customer information records and beauty services provided.
Assisted in maintaining stock levels of all beauty products used in the salon.
Cut, trimmed and shaped hair or hairpieces using clippers and scissors.
Organized appointments with clients and managed a busy schedule of bookings.
Maintained accurate records of each client's treatment history including details of any allergies or medical conditions.
Responded to customer inquiries by phone, email, and in person.
Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
Advised customers on how to care for their skin between visits to ensure optimal results from treatments received.
Showed customers how to apply makeup and other products to achieve desired looks.
Conducted pre-treatment consultations to assess client's needs and provide relevant information regarding available options.
Maintained cleanliness of the salon by disinfecting tools and equipment after use.
Combed, brushed and sprayed hair or wigs to set style.
Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
Finalized purchases and processed payments.
Developed new styles and techniques.
Applied makeup to achieve desired day-to-day and special event looks.
Updated and maintained databases with current information.
Exceeded customer satisfaction by finding creative solutions to problems.
Utilized various software and tools to streamline processes and optimize performance.
Managed household errands and other essential duties.
Recognized by management for providing exceptional customer service.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Worked with cross-functional teams to achieve goals.
Operated a variety of machinery and tools safely and efficiently.
Worked effectively in team environments to make the workplace more productive.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Promoted business on social media platforms to maximize brand identity and generate revenue.
Identified needs of customers promptly and efficiently.
Implemented successful business strategies to increase revenue and target new markets.
Organized events such as trade shows and conferences.
Researched potential partners in order to expand services offered.
Ensured compliance with applicable laws and regulations related to business operations.
Developed and implemented strategies to increase customer satisfaction and loyalty.
Developed strategic plans to increase profitability and efficiency.
Monitored performance of personnel against goals set forth by the company.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Restocked products and maintained treatment rooms for professional appearance and sanitization.
Safeguarded client experience, maintaining confidentiality and upholding commitment to safety.
Helped clients tackle different types of stress by releasing knotted muscles with advanced massage techniques.
Assisted patients with injury recovery as part of comprehensive physical therapy plans involving massaging affected muscles to improve mobility and reduce pain.
Maintained clean and organized work environment, ensuring all equipment and supplies were sanitized according to health standards.
Conducted client assessments to determine appropriate massage methods based on individual needs and preferences.
Assessed soft tissue condition, joint quality and function, muscle strength and range of motion.
Promoted health and wellness benefits of regular massage therapy through various marketing efforts.
Developed individualized treatment plans based on client assessments and preferences.
Collaborated with other healthcare professionals such as physicians or physical therapists when necessary for client care coordination.
Organized and maintained full schedule of appointments with clients of different ages and physical needs.
Documented client sessions, progress, and feedback to monitor effectiveness of treatment plans and adjust as necessary.
Maintained impeccable records for business administration and financial management purposes.
Created a relaxing atmosphere by using essential oils and soothing music during sessions.

Summary

Overview

Work History

Managing Director, Marketing

Education

Police Academy/ Criminal Justice

Skills

Affiliations

Accomplishments

Certification

Languages

Timeline

Managing Director, Marketing

Police Academy/ Criminal Justice

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