Tiffany R. Bratz

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained electronic and paper filing systems for easy retrieval of information.
• Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
• Tracked office supplies and restocked low items to keep team members on-task and productive.

• Licensed in 12 States for Life, Accident and Health
• Sales and Customer Service for Large Book of Business
• Extensive Sales Growth for Fifteen Counties in Southwest Missouri
• Strong Retention Rate in Clientele Based through Ongoing Customer Service and Support
• Public Speaker for Marketing, Sales and Educational Events throughout Southwest Missouri
• Top Sales Numbers on the Southwest Missouri Team for Annual Enrollment Periods Consecutively
• Support Various Community Lead Organizations by Collaborating in Future Planning Goals

• Retail Sales Experience of Self Defense Products for Women
• Networking Groups Specifically Designed for Women
• Webpage and Social Media Design
• Event and Vendor Product Sales and Recruiter for Independent Damsel Pros
• Awarded Stunning Start for Achieving Top Sales

• Licensed in the State(s) of Missouri, Arkansas and Kansas in Life, Accident and Health
• AHIP Certified for Medicare Supplements and Medicare Advantage Plans
• Certified on Federally Facilitated Marketplace for Individual Healthcare and SHOP Plans
• Producer of Individual Health, Life, Dental, Vision, Accident, Critical Illness, Short Term Medical
• Appointed with Various Carriers Including but Not Limited to: Aetna/CoventryOne, Anthem, UnitedHealthCare/Golden Rule, CoxHealthPlans, Essence, Cigna, Humana, DBS, Sunlife, United of Omaha, Mutual of Omaha, Allstate.
• Marketing for Vendor Events and Networking Groups

• Licensed in the state(s) of Arkansas, Kansas and Missouri in Life, Accident and Health
• Established, Maintained and Serviced Commercial Accounts and Direct Clients
• Reestablished Inactive Client Listings Procuring Addition of Active Participants
• Fast Start and Fireball Fast Start Awards During First Six Months of Contract

• Developed Customer Service Relations with Library Patrons Assisting in All Areas: Literary Knowledge, Computer Skills and Research Expertise
• Successfully Trained Volunteers in Office Databases, Policies and Procedures
• Organized and Managed Fund-raising Community Events- Increasing Patronage and Revenue

Associate of Arts-Biblical Studies

Pastoral Certification

Missions Certification