Job Search Status
Open to workDesired start date: Open to discussion
Open To Work
Patricia McLaughlin
Thornton,CO
Work Preference
Summary
Administrative professional with extensive experience in office management, customer service, and event coordination. Demonstrated expertise in managing multi-line switchboards and improving workflow efficiency through strong leadership. Proven track record in creating welcoming environments and delivering exceptional guest experiences. Strong focus on fostering team collaboration and enhancing overall service quality.
Overview
34
34
years of professional experience
3
3
years of post-secondary education
Work History
Barista
Latte' Da
Erie, Colorado
08.2025 - Current
- Streamline beverage preparation processes to improve efficiency and customer satisfaction.
- Operate espresso machines and other equipment with precision.
- Assist customers in menu selections, ensuring excellent service.
- Manage cash transactions and process payments accurately.
- Maintain workspace cleanliness and organization throughout shifts.
- Collaborate with team members to facilitate smooth daily operations.
- Monitor inventory levels, and restock supplies as needed.
Greeter
Airport Concierge
Westminster, Colorado
06.2025 - Current
- Facilitate passenger flow in terminal areas to foster positive experiences.
- Coordinate staff efforts to ensure efficient passenger movement in designated spaces.
- Manage waiting areas, ensuring cleanliness and organization for guest comfort.
- Provide information on airport services and amenities to enhance guest awareness.
- Monitor flight schedules, promptly advising guests of changes or delays.
- Resolve inquiries and issues swiftly to maintain high-quality service delivery.
Homeschool Educator
Home
Thornton, CO
03.2006 - Current
- Developed lesson plans tailored to diverse learning styles to enhance student engagement.
- Facilitated hands-on activities to improve student understanding and knowledge.
- Implemented assessment tools for evaluating student progress and comprehension.
- Coordinated educational resources for effective home instruction.
- Fostered a positive learning environment through encouragement and support.
- Created individualized education plans addressing specific student needs and goals.
- Organized field trips to enrich educational experiences beyond home settings.
- Utilized multimedia resources to supplement instruction and engage students.
- Administered standardized tests and other assessments to comply with state homeschooling regulations.
Administrative Assistant
Environmental Resource Associates - ERA
Arvada, CO
03.2003 - 03.2004
- Greeted customers and provided front-desk support, ensuring professionalism and warmth.
- Managed daily office operations, supporting team efficiency, and workflow.
- Answered phone calls and emails to facilitate effective business correspondence.
- Assisted team members with various administrative tasks to support daily operations.
- Composed, proofread, and revised email correspondence, enhancing clarity and accuracy.
- Maintained inventory of office supplies to ensure availability for operations.
- Processed incoming and outgoing mail, preparing shipments as necessary.
- Operated and maintained office equipment, coordinating repairs for malfunctions.
Operations Manager
Kimpel Concessions And Amusements
Lakewood, CO
05.1992 - 09.2003
- Delivered exceptional customer service while upholding professional family-business values.
- Oversaw daily operations through systematic organizational management.
- Handled cash management and event accounting with precision.
- Trained and supervised employees, delegating tasks to enhance coordination.
- Coordinated event setup logistics, ensuring safety compliance and efficient operation.
- Monitored equipment performance, addressing maintenance issues promptly.
- Managed inventory to guarantee availability of game prizes at all times.
- Enhanced guest experience by ensuring rides and games were safe, enjoyable, and welcoming.
- Fostered positive working relationships and encouraged open communication among staff.
Administrative Assistant
Western Hills Health Care Center
Lakewood, CO
09.2000 - 09.2001
- Directed front-desk operations, establishing a professional environment for visitors and residents.
- Coordinated admissions processes with families to meet resident needs.
- Managed facility switchboard, efficiently routing all incoming and outgoing calls.
- Led information services to enhance interdepartmental communication.
- Negotiated vendor contracts while cultivating strong professional relationships.
- Demonstrated leadership and organizational skills in daily operations management.
- Streamlined electronic mail system to ensure seamless information flow.
Administrative Assistant II
Colorado Public Safety, Division of Fire Safety
Lakewood, CO
03.1997 - 09.1998
- Operated 12-extension switchboard, efficiently managing incoming and outgoing calls.
- Implemented strong customer service practices to address inquiries from public and internal staff.
- Distributed firefighter exams for Colorado Firefighter Certification Program, maintaining accurate certification records.
- Organized and secured certification documents, ensuring proper handling and documentation.
- Introduced innovative ideas to enhance office efficiency and streamline operations.
- Processed incoming and outgoing mail while completing various administrative tasks as required.
- Supported office management to foster a positive and productive work environment.
- Recognized for exceptional organizational skills and dedication to division's mission.
Education
Some College (No Degree) - Basic Coursework Requirements
University of Wyoming
Laramie, WYNo Degree - Dental Assistant
Zollege Dental Assistant School
Westminster, CO 04.2026 - Current
High School Diploma -
Lakewood Senior High School
Lakewood 08.1984 - 06.1987
Skills
- Team leadership
- Customer service and support
- Front desk operations
- Organizational skills
- Communication skills
- Inventory management
- Cash handling
- Time management
- Event coordination
- Adaptability
Languages
English
Full Professional
References
References available upon request.
Affiliations
Leader of Women's Group at Brave Church: Facilitating connection, growth, and community engagement.
Timeline
No Degree - Dental Assistant
Zollege Dental Assistant School
04.2026 - Current
Barista
Latte' Da
08.2025 - Current
Greeter
Airport Concierge
06.2025 - Current
Homeschool Educator
Home
03.2006 - Current
Administrative Assistant
Environmental Resource Associates - ERA
03.2003 - 03.2004
Administrative Assistant
Western Hills Health Care Center
09.2000 - 09.2001
Administrative Assistant II
Colorado Public Safety, Division of Fire Safety
03.1997 - 09.1998
Operations Manager
Kimpel Concessions And Amusements
05.1992 - 09.2003
High School Diploma -
Lakewood Senior High School
08.1984 - 06.1987
Some College (No Degree) - Basic Coursework Requirements
University of Wyoming