Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patricia (patsey) Wiersma

Sunnyside,WA

Summary

With over 30 years of experience in the hospitality industry, notably at Burger Ranch under Dean Stokes, I've honed exceptional customer service and safe food handling skills. Renowned for multitasking and guest engagement, I've consistently enhanced service quality and efficiency, even in high-volume settings, securing positive relationships and operational excellence.

Overview

49
49
years of professional experience

Work History

Server (Cote Bonnivile Winery

Doc Hugh Shield
02.2018 - 12.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Operated POS system to process orders efficiently.
  • I still have a key , Hugh Shields and Kerry are friends I don't work there , but in emergency, if I'm available I will help

Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Server Airfield Winery

Lori Miller Steven's
06.2016 - 12.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • I was a fill in , when needed in
  • Shipping- stocking- I did off site events, went to winery loaded car off to event , then returned back either that evening or next day ...
  • I do have my server permit/ food handlers card
  • Leaving was a hard decision, you may reach out to (Lori Miller Stevens owner) I was told no matter what I do , I always have a job there I left on great terms....

Burger Ranch (30 Years)

Dean Stokes
02.1976 - 02.2006
  • Provided support to crew members through all facets of food preparation and delivery.
  • Provided support to crew members, facilitating quick food preparation and delivery.
  • Cleaned and maintained kitchen equipment regularly.
  • Verified order accuracy and quality ahead of service to maintain standards.
  • Participated in the development of new menu items, offering creative input for innovative burger concepts.
  • Collaborated with team members to ensure a smooth workflow, contributing to a positive work environment.

Education

Sunnyside High School
Sunnyside, WA
1979

Cosmetology Manicurist Esthetician - Cosmetology

Sunnyside Cosmetology
Sunnyside, WA
10.1999

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Hospitality service expertise
  • Customer service
  • Cleanliness standards
  • Safe food handling
  • Service prioritization
  • Supply restocking
  • Food safety practices
  • Suggestive selling

Timeline

Server (Cote Bonnivile Winery

Doc Hugh Shield
02.2018 - 12.2024

Server Airfield Winery

Lori Miller Steven's
06.2016 - 12.2024

Burger Ranch (30 Years)

Dean Stokes
02.1976 - 02.2006

Sunnyside High School

Cosmetology Manicurist Esthetician - Cosmetology

Sunnyside Cosmetology
Patricia (patsey) Wiersma