PATRICIA SWEETS
Summary
Dynamic Office Manager with extensive expertise in office management and human resources, demonstrating a collaborative approach to overseeing accounting and payroll functions. Proficient in data entry, and employee training, consistently enhancing customer service while ensuring compliance with industry standards. Committed to fostering a supportive work environment and driving organizational success through meticulous report preparation and innovative problem-solving strategies. Eager to leverage skills and experience to positively contribute to team objectives and overall business growth.
Overview
25
25
years of professional experience
Work History
Caregiver
Family Members
Apple Valley, CA
04.2021 - 01.2026
- Provided compassionate care and support
- Assisted with daily living activities, ensuring comfort and safety.
- Developed individualized care plans in collaboration with healthcare professionals.
- Monitored client health and reported changes to physician's
- Administered medication
- Recorded vitals
BUSINESS OFFICE DIRECTOR
Oakmont of Valencia
03.2020 - 04.2021
- Responsible for overseeing the accounting control functions in accordance with property policies and procedures, standards, guidelines and regulations governing the property and administration of the human resource.
- These responsibilities include, but are not limited to, maintaining accurate budget and work within the guidelines set forth in the budget and monitoring the monthly Spend Downs.
- Perform and oversee the accounting functions.
- Accounts receivable which includes posting charges to resident’s accounts, sending resident invoices, posting payments to resident accounts and ensuring that resident accounts are current and paid in a timely manner.
- Accounts payable, which includes coding invoices, entering invoices into the accounting system and assisting vendors with invoices.
- Organize and maintain a system for invoices, financial reports, licensing documents, job descriptions and policies and procedures.
- Maintain petty cash, reconcile credit card statements.
- Maintain all aspects of employee files, wages, withholdings, and complete correspondence in relation to unemployment.
- Implement policies set forth by the Executive Director, Management Group and other regulatory agencies.
- Post for new job positions and schedule interviews.
- Ensure the new hiring process is followed by issuing proper pre-employment documents which include Live Scan and work fitness evaluations, contacting references and adhering to all State and Federal laws governing employment.
- Conduct new hire orientation to relay goals and policies and procedures that govern the community.
- Ensure CPR and Food Handler certifications are to date and computer-based safety training is adhered to, as regulated by Federal and State licensing requirements.
- Process payroll, review timecards, identify late or missed meal punches.
- Enter merit increases as directed by the Executive Director and calculate retroactive pay if needed.
- Worker’s Compensation Claim reporting, track time off and work restrictions.
- Responsible for Cal-Osha reporting.
- Issue FMLA forms and monitor Leave of Absence.
- Assist residents, team members and vendors with concerns.
- Assisted Sales and Marketing with tours and pricing
- Order supplies and maintain work and supply room.
- Manage record retention files.
- Completed bi-weekly payroll for approximately 90 employees.
- Oversaw staff recruitment and training programs, fostering a high-performing team culture.
- Maintained accurate records regarding payroll processing, benefits administration, and other HR-related tasks as needed.
- Facilitated training sessions for employees, ensuring they had the necessary skills to excel in their roles within the organization.
- Monitored inventory levels for office supplies; proactively ordering when necessary.
- Oversaw all aspects of human resources, including hiring, onboarding, and employee evaluations.
- Maintained strict confidentiality when handling sensitive information related to company operations, employee records, and financial data.
- Established strong relationships with key stakeholders through clear communication and timely follow-up on requests or concerns.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Organized and updated databases, records and other information resources.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Volunteer
Feed the Children
Santa Clarita, CA
06.2018 - 06.2020
- Assisted community with shopping needs
- Stocked perishables
- Provided welcoming environments for community
LEAD CONCIERGE
Oakmont of Valencia
06.2019 - 03.2020
- Provide outstanding support and customer service to residents, vendors and staff in a fast-paced environment.
- Create work orders via the Tels System.
- Maintain RSVPs spreadsheets for Marketing Team.
- Assist management staff with various assignments.
- Monitor oleander doors to ensure the safety and well-being of residents.
- Answer telephone and direct calls to appropriate parties.
- Schedule and maintain drive binder to ensure residents are transported in a timely manner.
- Frequent contact with care staff and maintenance via handheld radio to request assistance or report community concerns.
- Monitor residents and guests entering and exiting the community, while ensuring that the appropriate sign in/out logs are utilized.
- Monitor Lifeline System.
- Maintain cleanliness and organization of the Bistro, living room and foyer.
- Collect and account for monies collected for staff and guests meals.
- Complete the daily checklist to ensure staff is advised of important matters.
- Supervised daily operations of concierge services, ensuring exceptional guest experiences.
- Trained and mentored concierge staff, fostering a culture of excellence in service delivery.
- Resolved resident concerns promptly, maintaining high levels of satisfaction and loyalty.
PRINCIPAL CLERK/OFFICE MANAGER
City of Los Angeles
08.2000 - 02.2017
- Provided in-person, telephonic and written customer service to constituents of the City of Los Angeles.
- Supervised 311-Call Center in conjunction with the Lot Cleaning Division Clerical Unit.
- Served on certification interview panels to evaluate skills of potential new hires.
- Conducted background checks.
- Prepared probationary and annual employee evaluations.
- Conducted orientation and trained new employees.
- Conducted employee counseling and/or initiated employee disciplinary action if necessary.
- Maintained personnel files.
- Maintained all aspects of payroll.
- Monitored sick leave usage reports.
- Conducted bi-weekly safety meetings to ensure proper safety standards were being adhered to.
- Prepared and posted Cal-Osha reports.
- Prepared invoices for work performed by City crews.
- Entered data and reconciled payments.
- Submitted computer-generated report of outstanding payments to the Los Angeles County Assessor’s Office.
- Prepared lien’s for nonpayment of work performed.
- Issued lien releases.
- Performed calculations directly related to refund or reduction of fees.
- Resolved customer complaints.
- Explained policies and procedures to employees and constituents.
- Researched claims and tracked claims through completion.
- Maintained confidential claim files.
- Prepared complex board and investigative reports for review and approval of the Board of Public Works.
- Coordinated and scheduled tax claim hearings.
- Assisted with initiating and finalizing the City of Los Angeles Annual Weed Abatement Ordinance.
- Updated City of Los Angeles address and change of ownership database.
- Reported worker’s compensation injuries and guided employees through the claim process.
- Oversaw the maintenance of confidential records, safeguarding sensitive information effectively.
- Developed and implemented process improvements to increase efficiency in clerical functions.
- Managed administrative operations, ensuring compliance with city regulations and policies.
- Supervised clerical staff, providing training and mentorship to improve team performance.
Education
College of the Canyons
Valencia, CA06.2005
Skills
- Accounting
- Payroll
- Human Resources
- Customer Service
- Office Management
- Compliance
- Data Entry
- Report Preparation
- Employee Training
- Sales & Marketing
- Caregiving
Timeline
Caregiver
Family Members
04.2021 - 01.2026
BUSINESS OFFICE DIRECTOR
Oakmont of Valencia
03.2020 - 04.2021
LEAD CONCIERGE
Oakmont of Valencia
06.2019 - 03.2020
Volunteer
Feed the Children
06.2018 - 06.2020
PRINCIPAL CLERK/OFFICE MANAGER
City of Los Angeles
08.2000 - 02.2017
College of the Canyons
Training
- MANAGEMENT DEVELOPMENT - City of Los Angeles - Education and Training
- BUSINESS WRITING - City of Los Angeles - Education and Training
VARIOUS PROFESSIONAL DEVELOPMENT COURSES AND SEMINARS
University of Redlands