Patricia T Cato
Florence,SC
Summary
Compassionate Patient Advocate dedicated to smoothing communication between patients and hospitals. Analytical problem solver and clear communicator. 13+ years in patient support.
Overview
15
15
years of professional experience
Work History
Patient Advocate Intern
Pee Dee Coalition
Florence , SC
08.2023 - 09.2023
- Provided emotional support to patients and their families.
- Gathered information from medical records and other sources to help patients understand their diagnosis and treatment options.
- Collaborated with healthcare providers to ensure patient needs were met in a timely manner.
- Educated patients about their rights under HIPAA regulations and privacy laws.
- Facilitated patient access to services by providing referrals or connecting them with community resources.
- Analyzed patient feedback data to identify areas of improvement in the delivery of healthcare services.
- Monitored patient progress throughout treatment plans to ensure goals were being achieved effectively.
- Developed relationships with local organizations that could benefit the health outcomes of the patient population served.
- Created informational materials such as brochures, newsletters, and web content related to patient advocacy topics.
- Maintained accurate documentation regarding all interactions with clients and stakeholders.
- Attended conferences and workshops related to patient advocacy issues.
- Assessed individual situations related to healthcare access barriers faced by patients.
- Responded promptly to inquiries from clients regarding available services or potential solutions.
- Drafted letters on behalf of clients when communicating with external parties such as insurers or government agencies.
- Represented the organization at events focused on improving public health outcomes.
- Provided knowledgeable and compassionate service in response to patient questions and concerns.
- Gathered and analyzed patient information to determine special program eligibility.
- Explained policies, procedures and services to patients.
- Stayed current on community-based resources and services useful to patients.
LTC Unit Secretary
Select Medical
Florence , SC
08.2008 - 06.2016
- Maintained patient records, medical histories, test results and other pertinent information in the hospital's computer system.
- Assisted nursing staff with administrative tasks such as scheduling appointments, ordering supplies and preparing charts.
- Answered telephone calls promptly and directed them to appropriate personnel or departments.
- Greeted visitors and patients in a courteous and friendly manner.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
- Prepared documents for signature by physicians or other authorized personnel.
- Processed physician orders ensuring accuracy of documentation prior to submission for approval.
- Responded to requests from internal staff regarding patient information in accordance with HIPAA regulations.
- Assisted with admitting processes including completing forms, obtaining signatures and verifying insurance coverage.
- Scheduled diagnostic tests and procedures for patients according to established protocols.
- Organized laboratory specimens for pick-up by courier service.
- Coordinated with other departments to ensure timely delivery of services to patients.
- Compiled reports on daily activities for review by supervisor.
- Managed the front desk area ensuring neatness at all times.
- Collected discharge summaries from nurses or physicians before release of patients from the facility.
- Attended regular meetings with department heads to discuss any changes in procedures or policies affecting unit operations.
- Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
- Answered phone calls to provide assistance, information and medical personnel access.
- Managed unit call reception and routed calls to correct department.
- Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
- Provided patient information to facilitate timely admissions and discharges.
- Monitored unit supply levels and notified management of ordering needs.
- Retrieved physicians' paperwork, including lab test requests.
- Compiled physical and digital documents, charts and reports.
- Transcribed doctors' orders, including medication and lab test requests.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Communicated with patients with compassion while keeping medical information private.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Arranged hospital admissions for patients as required.
- Compiled and coded patient information or data in appropriate computer system.
- Routed laboratory or diagnostic results to appropriate staff.
Education
Associate of Science - Health Management And Clinical Assistance
Northeastern Technical College
Cheraw, SC05.2016
Skills
- Proactive Problem Solving
- Reporting
- Technical Assistance
- Relationship Building
- Verbal and Written Communication
- Patient Rights
- Caseload Management
Affiliations
I teach Christian Education via zoom every Saturday morning, an active member of the Praise and worship team and Mass Choir at my church.
Accomplishments
- President List for Summer 2023
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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References
References available upon request.
Quote
The Lord will withhold no good thing from those who do what is right.
Psalms 84:11
King David
Timeline
Patient Advocate Intern
Pee Dee Coalition
08.2023 - 09.2023
LTC Unit Secretary
Select Medical
08.2008 - 06.2016
Associate of Science - Health Management And Clinical Assistance
Northeastern Technical College
References
References available upon request.
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