Patrick West
Canoga Park
Summary
Hard working HVAC apprentice hoping to get more out of his career. Good at working with people and following safety guidelines, more than willing to take a backseat to learn.
Experienced with customer interactions, effective communication, and problem-solving. Utilizes active listening and empathy to address customer concerns. Track record of maintaining calm and professional demeanor in high-pressure situations.
Overview
8
8
years of professional experience
Work History
Call Center Representative
Lee's Heating Air Cond-refrig
05.2024 - 08.2025
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
Sales Associate
Goodwill
10.2022 - 11.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
HVAC Assistant
SoCal Climate Control
01.2019 - 09.2022
- Assembled auxiliary components to heating or cooling equipment, including air ducts, pipes, discharge valves and flues.
- Kept accurate records of work activities, time, materials, and faults on work orders.
- Worked in strict compliance with applicable OSHA regulations and safety requirements.
Courtesy Clerk
Ralphs Grocery Store
02.2017 - 10.2017
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Addressed customer needs, including price checks and merchandise retrieval from upper shelves or stockroom.
- Monitored safety and security concerns and reported to leadership for resolution.
- Helped customers take merchandise out of store and loaded items into vehicles.
Education
Equivalency -
El Camino Real Charter High School
Woodland Hills, CASkills
- System Installation
- Duct Cleaning
- Recordkeeping
- Organization
- Cooperative
- Customer support
- Problem-solving skills
- Data entry
- Customer service
- Verbal and written communication
- Resolving issues
Timeline
Call Center Representative
Lee's Heating Air Cond-refrig
05.2024 - 08.2025
Sales Associate
Goodwill
10.2022 - 11.2023
HVAC Assistant
SoCal Climate Control
01.2019 - 09.2022
Courtesy Clerk
Ralphs Grocery Store
02.2017 - 10.2017
Equivalency -
El Camino Real Charter High School
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