Summary
Overview
Work History
Education
Skills
Timeline
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Patrick Apolito

Davenport,FL

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

15
15
years of professional experience

Work History

Director of Operations

Flippers Pizzeria
01.2022 - Current
  • Monitored budget and utilized operational resources.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Worked collaboratively with Store Managers to implement new procedures and corrective actions to improve quality.
  • Achieved team goals through formalized training plans, coaching, and performance management.

Automotive Service Advisor

Weikert Ford
08.2019 - 01.2022
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
  • Explained estimates and determined repair timelines to manage customer expectations.

Automotive Service Manager

Monro Muffler Brake & Service
07.2018 - 08.2019
  • Managed senior-level personnel working in marketing and sales capacities.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Automotive Technician

#1 Cochran Buick/GMC
02.2015 - 08.2018
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Analyzed and located malfunctions in brakes, motors, switches, and control systems.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
  • Tested newly installed equipment to determine proper functionality and compliance with regulations.

Shift Manager

Vocelli Pizza
08.2009 - 10.2017
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Kept employees operating productively and working on task to meet business and customer needs.

Automotive Technician

Rorich Cadilac
05.2013 - 02.2015

Automotive Technician

Colussy Chevrolet
09.2009 - 05.2013

Education

Associate of Science - Automotive Technology

Community College of Allegheny County
Pittsburgh, PA

Skills

  • Process Improvements
  • Strategic planning and execution
  • Leadership training
  • Strategic Planning
  • Schedule Management
  • Sales Tracking
  • Data Analysis
  • Business Growth Initiatives
  • Operations Oversight
  • Inventory Management
  • Customer Service

Timeline

Director of Operations

Flippers Pizzeria
01.2022 - Current

Automotive Service Advisor

Weikert Ford
08.2019 - 01.2022

Automotive Service Manager

Monro Muffler Brake & Service
07.2018 - 08.2019

Automotive Technician

#1 Cochran Buick/GMC
02.2015 - 08.2018

Automotive Technician

Rorich Cadilac
05.2013 - 02.2015

Automotive Technician

Colussy Chevrolet
09.2009 - 05.2013

Shift Manager

Vocelli Pizza
08.2009 - 10.2017

Associate of Science - Automotive Technology

Community College of Allegheny County

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Patrick Apolito