Patrick Ballard

Service calls that include removal and replace broken or fogged glass units. Install aluminum frames from beginning fase of fabrication to complete. Manage and delegate work responsibilities to other co workers and plan daily work order. Check daily inventory and weekly ordering. All areas of the commercial glass install industry.

• Explained diagnostic findings to customers and outlined repair or service options.
• Installed new equipment and explained operation and routine maintenance protocols to customers.
• Inspected equipment to diagnose operational issues.
• Adhered to safety protocols and policies to reduce workplace hazards.
• Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
• Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
• Responded to customer inquiries quickly and professionally to increase satisfaction.
• Increased customer satisfaction by providing timely and efficient service for various technical issues.
• Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
• Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
• Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
• Maintained accurate records of service calls and customer interactions for training and accountability purposes.
• Managed inventory levels effectively by accurately recording usage data and proactively replenishing stock when needed.