PATRICK BARNES
Customer Service Rep
Hillside,NJ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Inside Sales Representative
Renewal By Andersen
09.2022 - 04.2023
- Contacted new and existing customers to discuss product and service solutions.
- Cultivated account relationships by providing strategic service and support to customer base.
- Consulted with customers to aid selection and purchase of products that met needs.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Dispatcher/ Customer Service
ONTIME TRANSPORTATION COMPANY
03.2022 - 09.2022
- Directed dispatching, routing, and tracking of 45 fleet vehicles.
- Closely monitored dispatch board to triage and prioritize over 50 daily calls.
- Sent out drivers to assist 20 hourly callers based on locations, needs and worker availability.
Dispatcher
Island Transportation Company
09.2021 - 03.2022
- Planned, organized, or managed the work of drivers to ensure that the work is accomplished in a manner consistent with organizational requirements
- Dispatched work orders to supervisors, department leaders, and technicians via two-way radios, pagers, and cell phones to dispatch work orders quickly and efficiently
- Monitored operations to ensure that staff members comply with administrative policies and procedures, safety rules, union contracts, and government regulations.
- Sent out drivers to assist 20 hourly callers based on locations, needs and worker availability.
Dispatcher
EVO Logistics / Finkle Trucking
01.2020 - 05.2021
- Worked with USPS, Amazon and other carriers to make deliveries.
- Generated reports to track deliveries and maintain proper records and documentation.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Directed dispatching, routing, and tracking of 60 fleet vehicles.
Customer Service, Dispatcher
Target Temps, Cory / J.B. Hunt for Lowes
11.2019 - 01.2020
- Set up and assisted with Lowe's Hardware large deliveries.
- Coordinated with drivers and customers to make smooth deliveries.
- Assisted in resolving customer complaints and grievances.
Dispatcher
PayLock IPT LLC
06.2013 - 11.2019
- Maintained location and inventory of parking boots used on vehicles
- Provided excellent customer support and troubleshot basic issues with State enforcement agencies.
- Managed customer calls effectively and efficiently in a complex, fast- paced and challenging dispatching center environment.
Customer Service Representative
Brighton Health Plan Systems/BCBS NC
04.2023 - Current
- Followed HIPAA rules to ensure security of sensitive patient information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Accurately quoted benefits to Patients and Medical Providers
- Examined claims from Members and Providers, explaining denials and next steps for payment/appeal.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor Of Arts Degree - Communication and Media Studies
Kean University
Union01.1993
Skills
- Dispatch
- Customer Request Management
- Delivery Logistics
- Priority Setting
- Microsoft Office: Word/Excel/PowerPoint/Outlook/Teams, NexTraq GPS, LoadTrek
- Cold calling expertise
- Consultative sales approach
"The buck stops here!": -Harry Truman
I make it my business to learn, so I can perform my job duties consistently well,
Timeline
Customer Service Representative
Brighton Health Plan Systems/BCBS NC
04.2023 - Current
Inside Sales Representative
Renewal By Andersen
09.2022 - 04.2023
Dispatcher/ Customer Service
ONTIME TRANSPORTATION COMPANY
03.2022 - 09.2022
Dispatcher
Island Transportation Company
09.2021 - 03.2022
Dispatcher
EVO Logistics / Finkle Trucking
01.2020 - 05.2021
Customer Service, Dispatcher
Target Temps, Cory / J.B. Hunt for Lowes
11.2019 - 01.2020
Dispatcher
PayLock IPT LLC
06.2013 - 11.2019
Bachelor Of Arts Degree - Communication and Media Studies
Kean University
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