Patrick Bowen
Lackawanna,NY
Summary
With comprehensive training and access to valuable tools at Spectrum, I have refined my skills and gained knowledge and expertise as both an agent and a lead. These experiences have equipped me to make significant contributions to the growth and success of the company. Eager to apply what I have learned and continue my professional development within this organization.
Overview
19
19
years of professional experience
Work History
Lead Technical Repair
Spectrum
06.2022 - Current
- Collaborated closely with cross-functional teams to align project goals with business objectives, fostering stronger partnerships across departments.
- Managed multiple projects simultaneously, delivering on expected growth of agents, while exceeding performance metrics.
- Developed strong relationships with agents, supervisors and colleagues by providing exceptional knowledge, willingness to adapt to all situations.
- Mentored new and tenured agents to improve their technical skills and baseline knowledge, resulting in higher performance metrics.
Customer Service Rep 1
Spectrum
01.2020 - 06.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Bartender
Salvatore's
01.2006 - 10.2020
- Customer service, sales, multitasking, inventory, cash handling, drink innovation, training, teamwork
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Bartender
Dock of the Bay
01.2016 - 01.2016
Education
Business Administration -
Erie Community College
01.2004
Regents Diploma -
West Seneca West High School
01.2002
Skills
- Multitasking, keeping up with changing products and procedures, to have the expertise meet and exceed set goals
- Coordinating customer escalations between departments
- Subject matter expert on tools, programs used to effectively diagnose and repair problems
Timeline
Lead Technical Repair
Spectrum
06.2022 - Current
Customer Service Rep 1
Spectrum
01.2020 - 06.2022
Bartender
Dock of the Bay
01.2016 - 01.2016
Bartender
Salvatore's
01.2006 - 10.2020
Business Administration -
Erie Community College
Regents Diploma -
West Seneca West High School
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