Results-driven Account Manager with proven success in enhancing client satisfaction and loyalty. Skilled in account oversight, sales development, and cross-functional collaboration.
Overview
12
12
years of professional experience
Work History
Account Manager
Intertrade USA Company
Wheeling, IL
09.2025 - Current
Managed client accounts, ensuring timely communication and support for inquiries.
Resolved client issues promptly, contributing to improved customer experience and loyalty.
Assisted in the development of account strategies to enhance client satisfaction and retention.
Coordinated with cross-functional teams to streamline service delivery processes.
Conducted market research to identify potential growth opportunities within existing accounts.
Increased client satisfaction by building strong relationships and addressing their needs promptly.
Sales Supervisor
Kozol Brothers, Inc.
Joliet, IL
03.2021 - 02.2025
Supervised daily sales operations and directed team adherence to company policies and procedures.
Analyzed sales data to identify trends, adjusting strategies to maximize revenue opportunities.
Coordinated with inventory management to optimize stock levels and prevent shortages or overstocking.
Established relationships with key clients, enhancing customer loyalty and retention rates.
Monitored competitor activities, providing insights for strategic adjustments in sales approach.
Checked store merchandise regularly for proper display and replenishment.
Beer Consultant
Binnys Beverage Depot
Mokena, IL
11.2014 - 03.2021
Guided peers in product selection to enhance customer satisfaction and experience.
Collaborated with management to improve inventory accuracy and streamline stock replenishment processes.
Analyzed customer feedback to identify trends and recommend improvements in merchandise offerings.
Led initiatives to promote seasonal products, resulting in increased sales and customer engagement.
Mentored junior consultants on best practices for customer interaction and problem resolution strategies.