Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patrick Bragg

Orland Hills

Summary

Results-driven Account Manager with proven success in enhancing client satisfaction and loyalty. Skilled in account oversight, sales development, and cross-functional collaboration.

Overview

12
12
years of professional experience

Work History

Account Manager

Intertrade USA Company
Wheeling, IL
09.2025 - Current
  • Managed client accounts, ensuring timely communication and support for inquiries.
  • Resolved client issues promptly, contributing to improved customer experience and loyalty.
  • Assisted in the development of account strategies to enhance client satisfaction and retention.
  • Coordinated with cross-functional teams to streamline service delivery processes.
  • Conducted market research to identify potential growth opportunities within existing accounts.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.

Sales Supervisor

Kozol Brothers, Inc.
Joliet, IL
03.2021 - 02.2025
  • Supervised daily sales operations and directed team adherence to company policies and procedures.
  • Analyzed sales data to identify trends, adjusting strategies to maximize revenue opportunities.
  • Coordinated with inventory management to optimize stock levels and prevent shortages or overstocking.
  • Established relationships with key clients, enhancing customer loyalty and retention rates.
  • Monitored competitor activities, providing insights for strategic adjustments in sales approach.
  • Checked store merchandise regularly for proper display and replenishment.

Beer Consultant

Binnys Beverage Depot
Mokena, IL
11.2014 - 03.2021
  • Guided peers in product selection to enhance customer satisfaction and experience.
  • Collaborated with management to improve inventory accuracy and streamline stock replenishment processes.
  • Analyzed customer feedback to identify trends and recommend improvements in merchandise offerings.
  • Led initiatives to promote seasonal products, resulting in increased sales and customer engagement.
  • Mentored junior consultants on best practices for customer interaction and problem resolution strategies.

Education

Bachelor of Arts - Classical Studies

Carthage College
Kenosha, WI
05-2013

Skills

  • Account management
  • Account oversight
  • Sales development
  • Upselling
  • Converting leads
  • Negotiation tactics
  • Sales strategy
  • Account monitoring
  • Goals and performance
  • Cross-selling
  • Lead nurturing

Timeline

Account Manager

Intertrade USA Company
09.2025 - Current

Sales Supervisor

Kozol Brothers, Inc.
03.2021 - 02.2025

Beer Consultant

Binnys Beverage Depot
11.2014 - 03.2021

Bachelor of Arts - Classical Studies

Carthage College