PATRICK BROGAN
Philadelphia,PA
Summary
Results-oriented professional with extensive experience in customer service and leadership. Proven track record in developing training programs, creating engaging visual content, and nurturing client relationships. Seeking to leverage expertise in customer service and visual content to drive excellence in service delivery and client satisfaction. Knowledgeable professional with several years of experience shaping and correcting pieces. Focused on efficiently and accurately developing quality content in line with targets and on schedule. Experience in delegating and managing work of content producers.
Overview
8
8
years of professional experience
Work History
Manager
Starbucks Coffee Company
Philadelphia, PA
01.2015 - 01.2019
Starbucks Coffee Company.|Philadelphia, PA.|January 2015 – January 2019.
- Led store operations, achieving customer satisfaction above 90%, and boosting productivity by 15%.
- Reduced employee turnover by 30% through effective team coaching and task delegation.
- Awarded 'Partner of the Quarter' twice for outstanding performance and commitment to company values.
- Resolved employee conflicts and maintained a positive, professional work environment.
- Managed inventory, reduced waste, and ensured compliance with company policies and regulations.
- Trained and mentored new hires, ensuring operational efficiency and team cohesion.
- Enforced high customer service standards, resolving issues to maintain quality service.
- Monitored KPIs to evaluate performance and identify areas for improvement.
Education
Bachelor of Arts - Studio Arts
Kutztown University
Kutztown, PA01.2015
Associate of Science - Liberal Arts And Sciences
Montgomery County Community College
Blue Bell, PA09-2011
Skills
- Customer service
- Digital Content Development
- Effective Team Leadership
- Adobe Creative Suite
- Data-Driven Sales Insights
- Training and Development
- Customer Relationship Management
- Project Management
- Marketing Strategy
- Quality controls
- Post-production
- Team collaboration
- Multitasking and organization
- Multimedia editing
Affiliations
- Volunteers for the RAH Civic Association
- Participates in community clean-ups
References
References available upon request.
Area Of Expertise
- Customer Service
- Content Creation
- Team Leadership
- Adobe Creative Suite
- Sales Analysis
- Training and Development
- Customer Relationship Management
- Project Management
- Marketing Strategy
Timeline
Manager
Starbucks Coffee Company
01.2015 - 01.2019
Bachelor of Arts - Studio Arts
Kutztown University
Associate of Science - Liberal Arts And Sciences
Montgomery County Community College