Patrick Bunce
Bluffton,SC
Summary
Seasoned Quality Control and Warranty Manager with a proven track record at Artisan Custom Homes, enhancing operational efficiency and customer satisfaction. Has a keen eye for details and handling cost control. Demonstrated success in warranty analysis and conflict resolution, ensuring excellence in service delivery.
Overview
39
39
years of professional experience
Work History
Quality Control and Warranty Manager
Artisan Custom Homes
08.2021 - Current
- Improved customer satisfaction by efficiently managing warranty claims and promptly addressing concerns.
- Reduced warranty costs by implementing effective quality control measures and proactive maintenance.
- Streamlined warranty claim processes for increased efficiency and faster resolution times.
- Managed homes in Palmetto Bluff, Celadon, Habersham, and Callawassie Island.
Warranty and Punch Manager
ACH Custom Homes
03.2016 - 08.2021
- Increased team productivity by implementing streamlined processes and effective communication.
- Reduced operational costs through resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Partner: Video Production Company
Crescent Moon Pictures
11.2000 - 03.2016
- Produced high-end film and marketing videos and photography marketing material for custom residential communities and Fortune 500 developers.
- Coordinated company travel, equipment, camera packages, and helicopters for filming in various national locations.
- Organized and managed multiple projects simultaneously while meeting strict deadlines.
Road Tour Manager
Collings Foundation
04.1989 - 09.1993
- Ensured compliance with safety regulations during all tour activities.
- Coordinated tour stops, hotels, travel, mechanical maintenance, shipping, etc. seven days a week, eleven months of the year.
- Point of contact between the owner of foundation and the general public for flights, tours, and media coordination.
Unit Stills Photographer for Movies
Flying Pictures
02.1985 - 05.1990
- Captured stunning images by utilizing various techniques and creative compositions.
- Showcased diverse photography styles tailored for each film director's style and also paid attention to producer's briefs.
Education
Bachelor of Arts - Photography
Brooklands College Weybridge Surrey
06.1985
Skills
- Trend Analysis
- Product Expertise
- Strategic Planning
- Organizational Skills
- Cost Control
- Technical Knowledge
- Risk Assessment
- Compliance Management
- Operational Efficiency
- Resource Allocation
- Industry Knowledge
- Claim Processing
- Decision Making
- Quality Assurance
Timeline
Quality Control and Warranty Manager
Artisan Custom Homes
08.2021 - Current
Warranty and Punch Manager
ACH Custom Homes
03.2016 - 08.2021
Partner: Video Production Company
Crescent Moon Pictures
11.2000 - 03.2016
Road Tour Manager
Collings Foundation
04.1989 - 09.1993
Unit Stills Photographer for Movies
Flying Pictures
02.1985 - 05.1990
Bachelor of Arts - Photography
Brooklands College Weybridge Surrey